U Visionary Roma Hotel

"The experience at this place was deeply disturbing. During a couples massage, after being asked to undress and remain in underwear only, I discovered at the end of the treatment that there was a camera positioned above the treatment area. At no point beforehand was I informed of this, there was no signage, and no consent was requested. Beyond the clear violation of privacy in such an intimate situation, the staff’s handling of the matter was equally concerning. When I raised the issue, I was repeatedly told that the camera was there “for security purposes” and that it was “legal,” without any proper explanation. My request to speak with a manager was denied, and even my request for the police contact details was refused. The overall feeling was one of complete helplessness – not only due to the situation itself, but also because of the refusal to provide basic assistance or allow me to contact an external authority. A general apology was later sent, but no actual action was taken, and my follow-up messages received no response. This experience severely impacted my sense of privacy and safety, and was made significantly worse by the way it was handled afterward, leaving a strong impression of lack of transparency and accountability."

"The hotel is in an excellent location. The reception staff are very good and friendly and want to help to ensure you have an enjoyable stay. We enjoyed the effective air conditioning and friendly housekeeping and comfortable beds but we wouldn’t stay again. It might have been the room we chose but the lack of furniture was bordering on ridiculous. As well as the wardrobe and bed we had a sofa and two small bedside tables with large lights on them. There was absolutely nowhere to put anything except to leave it on the sofa. Whoever designed the hotel didn’t think about women. There was no dressing table or indeed any table or chair close to a mirror. The room was plenty big and could easily have accommodated a table and an additional light as the one window was up at the bed so the room was dark. We had to ask for bath robes and shower gel on arrival and for the USB C and B port to be repaired. The breakfast area is crushed and the staff constantly got in the way (although they were friendly and helpful). Lots to like about this hotel and the staff on reception were understanding of my issues but until the rooms have more furniture we wouldn’t return. Also what a shame for housekeeping to cope with a black bathroom sink and dark brown tiles. One wash of our hands and the place was a mess. We still enjoyed our stay."

"Choosing a hotel in Rome was really difficult. I saw this one and read the good reviews and decided to book it. It’s. It’s a shame you can’t give 4.5 as I feel 4 is too low and 5 too high. We had a nice stay but the main reason for only giving 4 stars is the breakfast. I would expect Italian cornetti being in Italy but there were none and the bacon was cold. There were no fried eggs available either, these are extra cost. So I felt the breakfast was a let down in comparison to other 5 star hotels I’ve stayed in. Another small thing was that one day our tissues ran out in the bathroom and the cleaner didn’t replace them, I had to call and ask. Littles thing like this make a big difference. I also didn’t want the decorative cushions on the bed so I put them on the floor and the cleaner kept putting them back on the bed after being on the floor, this wasn’t very hygienic. Again, tiny but significant. Location is very good, round the corner from the Trevi fountain and lots of restaurants in the area too."