Hilton Garden Inn Rome Claridge

"I unexpectedly went to Rome and booked 1 x night at the lovely hotel and arrived 15 minutes later...and what a wonderful hotel it is! The lovely girl on reception who checked me in was outstanding and so welcoming! My to was large, comfortable and had everything I needed! I had a couple of drinks in the bar, lovely young man server, and had such a relaxing evening I decided to book another night! The next day I was jist enjoying relaxing in the room when reception called to mention to get my key updated as staying the extra night, lovely! I did just that and settled my bill, ordered some dinner which took so long to arrive (takeaway) there was the lovely receptionist from day before and then another lovely girl, she got the lift for me carrying my food, hope the pizza and chips were nice! Next morning leaving early for airport and another lovely receptionist sorted a car for and the gentleman receptionist to were just so friendly and helpful. This is one of the best hotels I have stayed in with the best staff and if I ever have the pleasure of being in Rome again, I will be making a stop here! Thank you to all of you!"

"On December 26, during breakfast, my wife left her mobile phone on the counter. After just a few minutes, the phone had disappeared. The dining room staff were uncooperative, offering vague explanations without providing any real assistance. I asked the front desk for help and requested that the police be contacted. To my surprise, I was told that they were not authorized to call the police and that I would have to go to the police station myself. I firmly objected and asked to speak with a manager, who was said to be “on holiday.” Only after my strong insistence were the police finally called. The officers arrived within minutes and requested access to the breakfast room’s CCTV footage. Shortly afterward, one of them “coincidentally” found the phone under a paper napkin on our breakfast table, the same table that had already been checked several times. It was clear to everyone that the phone could not have simply appeared there on its own. To avoid further loss of time, we decided not to file a formal report. What remains is: a total lack of cooperation, absence of internal staff controls, an initial refusal to contact the police, no apology whatsoever from the hotel. This is shameful and unacceptable behavior for a property that claims to provide safety and assistance to its guests. In situations like this, I recommend not following the staff’s instructions and standing up for your rights."

"We had a great stay at the hotel. The front office gelsomina is very attentive and helpful, from arranging our shuttle pick up and to our check in."