Hilton Garden Inn Rome Colosseum

"We were told that for safety reasons they couldn’t put 3 of us in a room even though when we booked it online, it did not mention anything about how there couldn’t be 3. Rooms were tiny and the bathroom shower doesn’t even have a door to close, therefore every time you take a shower then water gets all over the floor. Terribly designed hotel rooms."

"This Hotel’s gem are the Staff! The moment we checked in , Ilaria at the front desk gave us that warm italian Hospitality and friendliness. I must add,the whole front office as a team is great. The breakfast team are also fantastic, esp Jenny. Jenny welcomes everybody with a smile and i see her like many of her peers work hard and attentive. The breakfast crew works hard esp on busy times but they will acknowledge you and attend to whatever guests may need. The breakfast selections are good and tasty. The housekeeping team are also great at cleaning and refreshing the room. We are always greeted warmly upon interacting them at the hallways. The location is great. The metro is just a few steps out and couple stops to Roma Termini. The Colosseo is just a fee blocks away. There are few restaurant on the same block, Japanese, Chinese to name a few. This Hilton took over and this hotel was a Best Western property,one will see the difference of a Hilton hotel brand. It is providing a reliable, seamless, and positive experience where every guest feels valued. The people that works here i beleive were giving that service even before the brand took over. This makes the property one of the better Hilton hotel ive Stayed at. Thanks all"

"I have one major peeve about this hotel. The thermostat is set in a way that defies the actual weather. It was freezing in Rome in March, and yet guests were only allowed to use air conditioning rather than the heat. The rationale at the front desk? It was 20 degrees Celsius "last week," and it will be warm again "next month." Well, I'm sorry, but I wasn't a guest at your hotel last week, and I won't be the next month either. And from what I could tell, average temperatures in Rome in February and April do not justify turning off the heating option so that your guests don't want to get out of bed and step into an ice box in the mornings. Gaslighting your guests to suggest that nothing is really wrong with the hotel policy is not a way to address their discomfort. Other than that peeve, I have some real praise for this hotel. It is well situated in Rome. Some reviews suggest that the area in which the hotel is located is dingy and dangerous: yes the area is dingy here and there as is typical of big cities; dangerous? not that I ever noticed. It is located right on a metro stop, and close to buses and trams which make getting around Rome pretty easy. The breakfast at the hotel was very good. There was an enormous spread (scrambled eggs and bacon; fresh fruit and yogurts; extensive pastries and breads; a waffle maker and a self-serve espresso machine. The dining room was spacious enough to serve guests: there was never a wait. The staff working the dining room welcoming and seating guests and clearing the tables were always friendly. The room itself was a little drab (it seems that this Hilton Garden Inn, in its mid range of the chain's offerings, took over and renovated a Best Western) but very reasonably priced for Rome. The bathroom featured a very nice shower with a steady stream of hot water. The bed was comfortable. The hotel's location on a busy street meant that from my 3rd floor room, I could hear some traffic noise but I never felt that it was excessive."