Borgobianco Resort & Spa Polignano – MGallery

"My wife and I stayed here for a week in May and just loved it! Beautiful elegant hotel, yet very comfortable. In the country, an easy drive to towns on the shore (20) minutes to polignano. Staff was exceptional on every request. We had to go to the nearby ER hospital one evening, and their cab service took us and picked us up again about 4 in the morning. Restaurant is delicious. Can't say enough nice things. Definitely would stay here again!"

"Beautiful location and comfortable room with nice views of the Olive Grove and distant sea. There seems to be a problem with the staffing, however, and this means the overall experience is far from five star. Our room wasn’t ready as we arrived early- no worries. When we were eventually shown to it, there was a note welcoming us to the room written entirely in French and addressed to a different person. This note was seen by the lady who showed us to the room, yet it was left there for our entire stay. Dinner was a farce. The written menu bears no similarity with the food that’s presented. My husband chose ‘seared red mullet with crispy skin’ and he got a fillet of steamed white fish. No skin, no sign of searing. The waiter recommended the most expensive wine but I said we’ll have the cheaper one as it’s only 11%. The wine seemed a little heavy and on checking the label it was a whopping 15%!!! Breakfast is an endurance test. Plenty of staff but only the one with the iPad can take an order. Every request is met with ‘ask my colleague’. One person was wiping down empty tables but not removing any used plates from them. There is a woman floating around dressed in white. Her job description seems to be to look over the shoulders of other staff and to follow them around. She even follows the lifeguard around at the pool sometimes. When we were leaving, I had asked for a taxi at a certain time. Fifteen minutes after the time I enquired about the taxi. She smirked and said ‘you are in Italy Madam. ’. I certainly don’t expect such rudeness from staff in an expensive’5 star’"

"The address of the hotel might a bit misleading for those who seek sea and beach experience. This is still in Polignano a Mare city, but - from my point of view - fortunately 20 minutes aways from crowds of the city. The hotel reminds a little bit a hacienda located somewhere in South America. It is surrounded by olive trees and at the horizon you see blue sky. In case you would like to feel vibes of the city Center, there is a hotel shuttle to get you there. But it was such a great feeling to come back from crowds and noisy of the city centre to the hotel. What I would recommend, is to find a place in hotel’s ground, where at the evening guests might sit at the open air and sip a glass of wine or cocktail. Currently it is only possible inside at the White Bar, but natural Italian night sky and sea breeze is more attractive than the best interior design."