Mandarin Oriental Milan

"We unfortunately had our passports, credit cards, cash and lots of valuables stolen on our way to the hotel and the staff could not have done more to assist us. We were driving in a rental car to the hotel and had gotten into Milan when we got a flat tire, we think the "helpful" person on a moped who told us about it and "tried to help" us cut our tire and was working with a accomplice so when we got out the car to look at the tire, they stole 3 bags our wallets, etc out of the back of our car. We called the hotel for help and they came, took us back to the hotel and one person stayed to deal with getting the car back to the rental company. They also got us to the police station to make a report and then the next day helped us get passport photos and get to the consulate to get emergency passports. We could not have navigated this ourselves. Because of all this help we were able to enjoy some of our time in Milan, we felt very much taken care of and importantly safe at the hotel. Nicolas Abate the head manager was amazing and should be very proud of his staff and the level of service they provide, particularly when emergencies happen. We can't imagine staying anywhere else in Milan if we go back. Big word of warning though when traveling to Milan be very careful and vigilant. The consulate told us the same thing happened the week before to other travelers, also folks at all the shops warned us to be very careful because theft is so common and tourists are targeted."

"Absolutely amazing experience. The hotel is perfectly located in Milan. The staff and service was exceptional. It was the most perfect stay for our family and very much what we needed. Everything from the spa to the bar and a lot of retail therapy. Recommend staying again and again and again. I should not forget to mention the best martini I think I have ever had. Beautiful experience. Thank you MO Milan. You have done it again."

"My husband and I travel the globe and have stayed at some of the best hotels in the world. I mist say that the service at this Mandarin Oriental might be the best we’ve ever experienced. We recently went on a 3 generation family trip and spent our 3 final days in Europe here. From the moment we stepped foot in the building we were treated like royalty. The GM made a point of introducing herself upon check in. From basic things (like restaurant recommendations) to over the top (I needed some ice for my back and they ran to the store to buy ice packs!) to the incredibly kind and efficient bellmen my entire family said that the way they were treated was extraordinary. Could not recommend this hotel more highly!"