DoubleTree by Hilton Milan

"The worst! You can’t order nothing to drink or to eat after 22.00. Avoid It!"

"My first assigned room had a problem with the heating, the room was super warm and the temperature control did not work. They tried to fix it but with poor success and I ended up changing room. The personnel was very helpful and accommodating. The room was clean (though the last day there was a silver fish in the wardrobe....), bed was good and there was a water kettle. Breakfast was really nice."

"I’m here now - don’t come to this hotel! Hotel is far, staff is not friendly and they don’t care about members who paid lots of money over the years and showed loyalty. Using points and accumulating more money for Hiltons across the world. This is the only hotel in the whole of Europe that is part of Double tree and Hilton network to not allow guest of a Diamond membership complimentary breakfast. As part of the Hilton honors terms generally a member can give access to this to at least 1 of their guests if not physically present. London was fine Madrid was fine Berlin was fine and so on in every other city- then you come to Milan and all of a sudden they don’t care. Clearly they prefer losing loyal customers over giving benefits that are generally accepted - even in my business studies classes back in the day we learnt that better to keep customers happy than lose them long term but obviously this Milan hotel thinks the opposite. Not only that but this has literally never happened before. Will be filing official complaint to Hilton honors team and in New York at HQ. No wonder the reviews are so bad for this hotel. 3.9-4.1 is not great - explains why! Well done to this hotel for poor customer experience. I will be telling everyone (also on social media not just here) to avoid this one if this is how members are treated. SAVE your points! Will defitnely NOT BE COMING back. Avoid avoid avoid."