Cosmo Palace

"Three night day for conference. Very clean hotel in all areas although a little worn. Staff were extremely helpful. Bed was super comfy. No coffee facilities in room which was annoying. Enjoyed the restaurant food in the evenings. Metro within walking distance."

"Checked in on 27 January 2025, only due to a business trip and location. Otherwise, I would never choose this hotel. The staff are unprofessional, rude, and openly aggressive. The front desk receptionist (bald, middle-aged man with a white beard) was confrontational and completely unfit for the hospitality industry. The bartender was equally dismissive and arrogant. This so-called 4-star hotel does not meet even 3-star standards. Basic in-room amenities are missing—no glasses, no plates, no cutlery. When I asked for them, the bartender responded, “This is not an apartment,” which perfectly reflects the careless and disrespectful attitude throughout the hotel. I recently stayed at an actual 5-star hotel in Florence, and the difference is embarrassing. This property is not suitable for business travelers or anyone expecting basic hospitality. Strongly not recommended. Never coming back."

"Excellent hotel. Big and modern. Nice breakfast for €15. Plenty choice. Didn’t have dinner but it was available. Receptionist at desk was very friendly and helpful. Rooms are basic but large and very clean. Comfy beds and pillows. Great price !! Saved a small fortune and got loads more for our money. Definitely worth staying here and getting the metro in to Milan. Little bit out of centre which suits us. Used public transport which was excellent once we got the hang of it. Your ticket is £1.88 for the whole day for bus, tram and metro. Great network. And if 2 sixty plus women can do it you can. Well done Cosmo hotel. ⭐️"