Maistrali Hotel

"On arrival, the complex looked really lovely and the bar by the pool was busy. On check-in in the young man gave us no information regarding breakfast times or WiFi codes or entertainment we just happened to be on our balcony on the Greek night. Showed us to our block where our apt was on the 3rd floor. There are no lifts and he handed over the keys and said You're on the 3rd floor and walked away. We had 2 suitcases plus hand luggage he did not offer to help at all. The room was large and spacious with good A/C. The room maids were friendly and worked really hard, the hotel was immaculate. The pool area was good always sunbeds available and you can use the Dream Hotel next door which we did frequently. Breakfast Going into breakfast always 2 staff on the door I assume to greet you but I never got a good morning once, after about the 3rd day I gave up trying. Wasps/hornets all over the jams marmalade honey and cakes. Dead wasps in the honey are removed by staff with a spoon and honey is left there. The cereal was very poor and the bread was dry and stale. The hot food selection was passable the egg selection was the best of all. Fruit juices came out of a machine which tasted more like cordial and was not very drinkable. The tables outside were never set for breakfast if you wanted to eat outside you had to set your own table. They constantly ran out of cups and plates and we often had to drink our tea or coffee out of a takeaway paper cup. The water went off one morning and didn't come back on till almost lunch time so unable to go to the toilet wash hand have a shower. This was apparently the 2nd time it had happened that week. Hotel towels cost 5 euro per towel and you had to pay 1 euro per towel to have them changed. In my opinion it is not a 4 star hotel more like a 3 star. The location of the hotel was within walking distance of bars and restaurants a handy supermarket directly across the road A bus stop 5 minutes around the corner which will take you to Tsillivi or Zante town. The closest good beach was a 30-minute walk away, called Donkey Beach, there were closer beaches but in my opinion, they were very poor."

"well, time for an honest review , as im not sure what hotel some of the older reviews were talking about , but it cant of been this one !, what a horrible place to stay, there is one good point the hotel is attractive and clean and the rooms are nice , thats it, these people are rude , obviously do not like the English, very very un-Greek ( been going to Greece 30 years never had such rude staff), we arrived late thinking we could pay for dinner , but was rudely told had only 30 mins and to pay at reception , 50 euros for 2 people !!! we only wanted something light they never bothered to tell us there was a bar in the hotel that sold food , we only had breakfast included , and twice the hotel ran out of water, we had no hot drink, no shower , couldn't wash our hands , teeth, one of these days was the day we were leaving, so went home smelly. the staff tried to lie and say it was due to road works ( none present ) we arent stupid the red light indicating water low has been flashing for 2 days , then we watched as the water tanker turned up refiled , and hay presto, the light went out. no shower hook or loo seats or soap on some toilets and they call it 4 star and charge 70 eur room tax for the privilege , only 4 hangers ! but what really spoilt our holiday , we were woken at 8am every morning by loud music from the pool bar, too early and too loud , but then in the evening we were treated to heavy metal until midnight , loud , not relaxing or nice music, we complained multiple times . i like music, but this was too much. no bird song or peace here .the location has nothing really to offer apart from a bus stop , a god send for us, hardly any restaurants and the two or so by the beach are expensive . the staff at meal times guard the doors , you have your short window to eat then they are very promptly shut , i would put money on the staff not being geek, as in my opinion Greek people are some of the nicest friendliest people ive come across, god knows whats happened here ? we normally go to the lower star family run Greek places ,and my advice is save yourself some room tax and stay with a nice basic family place , the rooms may be basic, but id have swapped that for this in a heartbeat"

"Good points. Eventually room great after move. Clean tidy, room service great.Pool area really nice. Bad points. TUI have only 2-3 rooms, in this large complex., remainder other nationalities. Many staff not Greek and we do not understand each other . We paid for breakfast. Not very exciting. Same every day. Appear to use up yesterday food. Bread stale at times. No proper fruit juice. Cereal cheap and nasty, very limited with fresh fruit. No snacks during day- you are forced to upgrade if you don’t go out of hotel. Apparently we could have gone to sister hotel for coffee when water off for second time in less than a week-No one told us- heard off other hotel guest. Some entertainment but again only found out after we arrived back one evening, never given information on booking in about hotel etc. No TUI rep or board. All information via App regarding transfers home."