Atlantica Eleon Grand Resort

"We had a truly wonderful stay at Atlantica Eleon Grand Resort in Zakynthos with my wife and our children on August . From the moment we arrived, we felt very welcome. The resort is beautiful, very family-friendly, and the kindness and professionalism of the staff made our holiday especially enjoyable. A big thank you to the entire hotel team, including General Manager John, for his kindness and for arranging our accommodation so well. We really appreciated the personal attention and hospitality. Our most special and heartfelt thanks go to Ms. Kalliroy, Head of Guest Relations. She was absolutely amazing throughout our stay and truly made our holiday a wonderful experience. Whatever request we had—whether it was helping us with arrangements, reservations, or anything else—she somehow managed to make it happen with her “magic hands.” Nothing ever seemed too much trouble for her. Kalliroy combines genuine warmth, kindness, professionalism, and an exceptional ability to take care of her guests. She made us and our children feel very special and looked after us in a way we will always remember. She is a true star of the resort and a wonderful example of what outstanding hospitality should be. Thank you, Kalliroy, John, and the entire Atlantica Eleon team for giving our family such beautiful memories of Zakynthos. We would happily return and highly recommend this resort to families looking for a special and memorable holiday. Five stars from our whole family! ⭐⭐⭐⭐"

"We were a family of 11 and requested in advance to have the rooms near each other but unfortunately this didn’t happen, we were well spread out across the hotel. Disappointed with the welcome on arrival which didn’t seem very clear, no welcome pack. The rooms were very clean and plenty big enough with a fridge and free safe. The entertainment was ok but didn’t last long enough. The sunbeds and furniture could do with a facelift. There wasn’t a drinks menu that we could see. The slides were an excellent addition and the sea was very clear but no sandy beach! 10 euros to borrow a ironing board! After these small moans we had an excellent time and were always well looked after by the restaurant staff and the staff that served us drinks at the sunbeds!"

"I am compelled to write this review as I would not typically leave a negative one. However, after reading the numerous positive reviews, we were very much looking forward to our family holiday and wanted to share my honest opinion. We travelled as a family of seven. Our youngest child is two and we were split across the hotel. One of us was in the main building while the other was in the furthest-away room. We requested to move rooms but the hotel was not accommodating. We accepted the situation and tried to enjoy our holiday. The food was poor, repetitive and cold. The meat was inedible as we were unable to cut it and the slow-cooked meats were essentially lumps of fat. The pool snack bar was equally disappointing, with a chicken burger consisting of two chicken nuggets in a bun and freezing chips. Our eldest son did enjoy the pesto pasta. The cocktails were also unsatisfactory and the service was shocking. Apart from two friendly bar staff and the lady who greets guests at the restaurant, the service was poor. The queues for the buffets were excessive at every meal but when we finally got a table there were plenty of spare tables in the restaurant, which is illogical. A major issue was the reception staff’s attitude when I requested a key to let me back into my room when my baby was crying. We had forgotten the room key and left it in my husband’s room which was miles away. The staff insisted on taking us all the way back in a buggy rather than simply letting me into the room. This was appalling service and a shock that they would not attempt to be more helpful when my baby was upset and simply wanted to go to bed. The hotel grounds are pleasant and the rooms are clean. The cleaners in our room were very friendly. I do not want this review to be entirely negative as the entertainment staff are excellent and the children’s club was never open. However, our daughter enjoyed the tree-covered area between the main pool and slides. My honest opinion is that if you are looking for good food and drinks and friendly staff, this hotel is not the right choice."