Planos Hotel

"We came back to this hotel after visiting two years ago thinking it will be the same if not, better. We arrived late and was greeted by reception. We were given some juice which was different from the last time. The adults got a prosecco cocktail and the kids a mocktail. The juice/mocktail wasn't very nice. Breakfast: Our daughter has a peanut allergy and we adivsed Jet2 and the hotel directly and we tried to navigate the allergen advice but got stuck so asked a member of staff. They were unsure, so asked another and then went away to ask someone else. Once they came back they said they weren't sure and to avoid it. Turned out it was a soya symbol but we still avoided it. There was plenty at breakfast but it was the same everyday but that is breakfast for you. Food: You can either have the buffet lunch or order from the snack menu. The snack menu hasn't changed in the two years but the food was nice and fresh. Bonus is you can have your food brought to you at your sun bed. Nice! Dinner is buffet style, lots to choose from but if I am honest it did get boring after a few days. Lots of stewed type meats in sauce etc. We found something everyday though so never ate out. Drinks: Last time we came they make an effort with the cocktails but making them look nice with fresh fruit or mint etc but this time, just in a plastic cup. I hate those plastic reusable cups but I get why they have them. Thankfully you get glass when eating lunch at the restaurant or dinner and then on the evening too. If you want to take drinks to your room you get given plastic. Rooms: We had a delux room facing the pool. Nice balcony but honestly, the room was tired looking. The shower room needed some TLC. Tap was lime scaled up and the shower was missing the drain cover. The sealant was mouldy and the tile trim looked like it has been stuck on after and cut short at both ends. Now these might be fussy for some but after being here before I was expecting the same as before. It actually wouldn't take much to bring back to the 4* rating they were. Pool & sunbeds: The pool was ok, it is not massive but big enough for the hotel. You can get fresh towels everyday which is great. Issues you have are, a big family staying there would literally think it is ok to hogg the whole pool by playing some throwing games. The sunbeds had changed from before which was good but some of the old wooden ones are still up on the back of the pool area. We used those on the upper areas more than the others, 1. to get away from the family screaming by the pool all day and 2. you get some shade up there. Area: This hotel is in a perfect area. You can easily walk to the main bars etc and to the beaches. I would recommend Kaliva Bar for drinks and entertainment and 110% try Makai Bar on Bouka beach. It is the most relaxed I had been all week. Right on the beach and to be fair, the prices were great for the decor and location, in fact cheaper than some of the other bar. Trust me, try it!! Overall: We had a lovely holiday as it is what you make it, but staying at the hotel, I don't think I would come back again but I would 100% come back to Zante. Beautiful island. Recommendations to the hotel: Please give the rooms a bit of a make over and a deep clean. Better drink options. Change the snack bar menu a little and maybe do themed food nights for dinner. Didn't see many Greek dishes up there. Please use that roof terrace, the one on the first floor. You could have a lovely bar area with music playing etc. Not the same music by the pool. My god that was awful."

"Excellent hotel and amazing all inclusive services. The buffet restaurant plenty of food choices and excellent quality, they changed the dinner and evening options daily. All cooked fresh and plenty of food too. You can even order set meals from a menu to arrive fresh to tables and sun loungers. The pool is a lovley size and a good choice of beds. The room was lovely and a good size space with a tv you can access English apps on too. a shower with doors (not often in Greece). The location is brillant to access the beach and the main strip to more bars and restaurants. You can also use all facilities from the 2 sister hotels. I travelled with a 5year old and 4 month old and I found all facilities I needed for both children. Highly recommended if you want a smaller hotel with good food and drink options without feeling like you are locked in or going to the dinner hall."

"Booked here with my teenage daughter for 9 days, hoping for a chilled, quality hotel experience. The pros: the staff are wonderful! that save the hotel in my opinion and you can see they are understaffed at peak times breakfast/lunch and dinner- special shout out to them as they really do work hard! Rooms were refreshed daily and fresh towels were given :) You can get pools towels each day from reception which is a bonus! The hotel itself is a nice design, quite Scandinavian in design and very "chilled" looking. The pool is a nice size and has a sloping gradient which is great if you are not a confident swimmer or have young kids. There are lots of beds at the hotel around the pool and they are comfy apart from the ones on the the elevated structure.. The location is about a 5 min walk to the beach and of you turn right, go around the rock near Makai beach club, you'll come to the larger beach of Tsvilli- really lovely and lots of beach bars and a low shelf, sandy beach. The Aqua Deluxe hotel opposite (main road) has a steam room and sauna you can use for free which we did most days, the massages however were expensive and 5/10 at best! (not obligatory but i fancied treating myself) Cons: Beds were being reserved from 8am by people putting towels down and leaving them for hours without returning, i noticed two beds left all day with towels on and no one using them and then holiday makers desperately walking around trying to find a lounger but all were taken, not great! The hotel hosts wedding packages (weddings are off site) but guests stay here for the wedding which is lovely but not if you want a quiet, relaxing stay. The bar was always overrun by wedding guests getting multiple drinks and food meaning lots of lengthy waiting for a drink/food order. The food was mediocre, mostly cold unless you got there as soon as it opened but even then you were not guaranteed hot food and cold, dry fish/chicken really doesn't tickle the tastebuds also the food was very low quality mainly- chicken wings as a main? cod rounds that were baked to death and hard, hard potato wedges that needed a good 30 mins extra cooking time, salads that were lacking really effort and normally quite wilted, desserts were ok- try the orange cake as it was the best thing they had in my opinion Breakfast was an array of foods but did have fresh bread for toast and eggs/fruit and yogurt so that was nice but only one toaster and that took 4 mins to brown your bread, not an issue if at home but when there is a queue of 10 people? All in all, style over substance, more effort needed in the cooking department to create Greek cuisine and better quality ingredients, drinks on AI were pretty rubbish, sweet sickly cheap cocktails and very bland wine.. beer was ok for a shandy No music around the pool, just a weird playlist lightly played over and over again in the main reception/eating area.. some better music would have gone along way! Wouldn't book again for the price i paid, much better offerings out there I'm sure! 5/10 overall."