Filoxenia Hotel

"Myself and my wife have never complained about any hotels until now We stayed at filoxenia hotel zakynthos on arrival to the hotel looks good and a very clean reception are hotel room was good as we upgraded . Now I will let know being are 25th wedding anniversary looking out of the balcony, I was looking into a brick wall and requested pool or garden view . The food I can’t say was disgraceful no traditional food if you think spaghetti is Greek chilli Greek tin vegetables I would say not plus queueing for food I gave up in the end with my wife. We went back to our room and now we are eating at local restaurants because we want traditional food not sub standard food .Then we got accused for smoking in our room in which we’ve never smoked and people ringing us either from reception or from another phone within no the hotel at the earthly hours the smell from the drains come in to room every morning . To watch entertainment it’s all outside and know indoor sitting or bar also there know option to purchase branded drinks or sparkling wine We asked for Fanta and coca-Cola and got some unbranded drink even though the show it as available and it’s not This the worst hotel I have been for food and spent further £670 on food out . 4 star the reason for 2 star the food is a big let down"

"This is not suitable for families with young children. Thankfully our youngest is 9 so it was ok. In our 7days there was 2 nights of entertainment (karaoke type thing and a jazz thing) and 2days of day entertainment (pool competition and bingo) the kids pool is always shaded so very cold and there is absolutely nothing for younger kids to do. There is a pool table €2 a go and where they should have put a wall they have glass panels. I played my son one day the ball accidentally came of the table and the barman had a right strop telling us to be careful I explained it was an accident it's not like we're throwing it at eachother and he just kept telling us to be careful. They also hate you changing €1 coins for €2 to play and refuse to after a couple. The barstaff can be your best friends some days other days you wonder what you've done wrong its very odd. Restaurant staff all but 1 are rude I've read other reviews about them looking like they're standing talking about guests pointing etc this is definitely true there is a tall slim blond waitress in the evenings that definitely does this and taps her team mates and points to where she wants them to look, shes awful. Food ok very much the same we went in at the start of every service food was never hot it was warmish. We had a room in the older side, was worried going round to it looked a bit rough but room itself was clean and we were fine in there but on showering the bubbles etc would come up through the vent in floor was very odd, my older kids shared a superior room in the newer building which was lovely but the overflow pipe on their ground floor repeatedly flooded their terrace and it was flooded outside their front door too, thankfully never in the actual room. Reception staff are lovely as are the cleaners (one was very good as our son was poorly 1night and she was very good sorting bedding etc) and the stray cats and 1 dog are very friendly. If the hotel is full there is no way enough seating at the main bar in the evening you could maybe seat a third of a full hotel. Everyone takes cards/uno travel games to play in the evening because there genuinely is nothing to do. The area itself is not in a bad location and a 15 min walk to the centre which has some lovely restaurants (yumyums is very good and not expensive 👌) It was ok. There are better hotels that are cheaper, we travel every year to different places this is definitely a 2-3 star at most. One of the pools is next to the main bar which is not ideal as again the barstaff moan at you for jumping in and splashing 🤦‍♀️"

"We enjoyed our stay very much. Our room in the main hotel served us well. Food was very acceptable except alas the soup in the evening, if only it had been hot and not tepid. Beer and wine our only two tipples while away most acceptable. We found walking in the area superb. A most enjoyable time was spent in this quiet comfortable hotel. The Diana group in our opinion do look after the customers’ needs, we have enjoyed three of their hotels having had six memorable holidays."