Cyprotel Faliraki Hotel

"Could be a great 4 star but rooms especially bathrooms let it down. Mould, discoloured, limescale, shower head that won’t stay in place, Luke warm water, dirty and too small bed sheets, diff mattresses and pillows some which very uncomfortable. Condensation in patio door top to bottom. Can hear your neighbours and people above very clearly. Bathtubs, toilets, conversations etc Room hall light made awful noise kept switched off. Hotels pool toilet locks hook version came open if people pushed doors. We arrived late for dinner due to delay. Hotel provide very limited food - don’t tell you you can toast your sandwiches 🥪 behind where you grab them. Clear away before restaurant closing times. Toasters were both switched off at breakfast 10mins before the end. Good location. Entertainment staff fantastic with plenty on through day. Lucky the weather was great as no indoor bar facility in day when weathers rough. Nice bar down road with sport on as not on in hotel complex. Food personally not the best, could do with being better labelled - what’s in dishes. Snack bar our family’s preferred This time of year pool water is very fresh. Swim up bar cocktails, soft drinks, spirits only. Beer wine you get out of pool. Good service. Indoor bar not most inviting, kept directing us down to pool entertainment bar at night and seating looks modern but not comfy at all. Drinks not the best. Opted to go out and eat / drink out 3 times in a week. People were going and purchasing drinks elsewhere for by pool. Reception very clean Baggage store not secure anyone can go in and that’s where people chuck pool towels, found out on check out when our bags were soaked as everyone had chucked their storm soaked towels all over our luggage. Pool Towels not listed in welcome letter you request at reception. details displayed on counter. ( took us two days to realise this ) Just a bit of upgrading/ TLC and better quality drinks this place would get a 4 star from me. Entertainment staff raised rating. Work tirelessly : Ping pong with Meli & water polo with Marlyn & football / archery with Jean P all highlights. Ryad also. Thanks all. Waterpark brilliant ( again waters fresh this time of year ) A regular stench of drains around beer/ wine bar / bathroom / pool bar and drinks station at water park. Comes and goes randomly Any problems reported to reception where sorted didn’t report all as wanted to enjoy what time we had best we could. Plenty of sunbeds, majority on grass, some randomly the back would slip down from sitting position ( may depend how hard u sat on it ) some parasols broken / missing / no clip to keep up. Outdoor pool speakers crackling, sound like need replacing. Peacocks roaming stunning ( until poo on your patio ) Just being honest here not complaining. Would not personally revisit unless upgraded in future and premium brands / better drinks with nicer food."

"We stayed as a family of four a few weeks ago and sadly had a few bad experiences, but we feel torn as we know we were unlucky and were having a good holiday before the issues! The first and most serious issue was that we had bed bugs in our room. I was covered in bites (and still am) and so we were asked to move rooms and the hotel offered to wash all of our clothes at a high heat. Sadly, we also had a few things taken from our room, the assistant manager was attentive but it doesn’t excuse the issue. One of the most annoying things for us as a family was that we were told all food would be labelled with allergens.. and whilst this was true for the snack bar, the restaurant did not have allergens labelled. Which meant I had to spend 10-15 minutes before every meal finding out what food was safe for my children. Luckily by a week or so in to the holiday I knew what food was safe as the options were similar each day. For me personally, the food was nice enough, just very samey. The rooms need attention and care, we aren’t fussy as we don’t spend a huge amount of time in the room but some TLC is required throughout the hotel urgently. The pool was sadly far too cold for children at this time of the year. It would have been a completely different experience if it was heated or even slightly heated in the colder months. The children came out rattling and with blue lips after their swim. The hotel isn’t hugely pram friendly as although they have lifts, there were still a few sets of stairs to navigate before getting to the main areas."

"I love the all-inclusive hotel experience! It has everything you need for a perfect vacation. The pool bar is especially a great place to hang out, and the staff are very nice. If I could, I would give Milos, one of the bartenders, a raise! He is incredibly nice and helpful, and he is also very good at his job. He really makes the experience even better!"