"We had a very pleasant stay at this hotel and were overall very satisfied with our experience.
Pros:
The hotel is very clean, and the rooms are modern and nicely furnished. The food was excellent, and we particularly appreciated the very friendly and helpful staff throughout the hotel — at reception, in the restaurant, housekeeping, and elsewhere. It was also great to have a smoke-free area in the outdoor restaurant.
Room issue and excellent service:
When we first entered our room, we noticed a very strong and unusual smell. We eventually discovered that it was coming from a drain in the bathroom and toilet area.
We reported the problem to the reception, and the maintenance team tried to resolve it. Unfortunately, the smell could not be completely eliminated. The reception staff were extremely accommodating and immediately showed us two alternative rooms and offered us the possibility of changing rooms. Everything was handled smoothly and without any complications, and we really appreciated how helpful and responsive the reception team was.
We decided to change rooms and were given a ground-floor room. However, we would generally recommend requesting a room on an upper floor. There are cats belonging to neighbours in the surrounding area, and they may occasionally find their way into ground-floor rooms. If this is not an issue for you, the ground-floor rooms are perfectly fine. However, if you do not want to take the risk of a cat entering your room during the night (or day), we would definitely recommend asking for a room on an upper floor.
Cons:
The beach umbrellas on the hotel beach are unfortunately not of the best quality, as they let quite a lot of sunlight through. Better-quality umbrellas and beds would make the beach area more comfortable.
The pool can also feel rather small, especially when the hotel is busy and many guests — particularly children — are using inflatables such as donuts and air mattresses. This can make the pool feel quite crowded.
A little bit of more storage capacity for clothes would sure be of advantage.
One additional point we think the hotel could improve is noise management in the evenings. Guests should perhaps be informed that, after a certain time, they should keep conversations quiet and avoid making unnecessary noise on the way to their rooms. This would help ensure a more peaceful atmosphere for guests who want to sleep.
Overall:
Despite these minor issues, we had a very enjoyable stay. The cleanliness, modern rooms, excellent food, and especially the friendly and helpful staff made a very positive impression on us. The way reception handled our room problem was particularly commendable. With a few improvements, especially regarding the beach umbrellas, pool capacity, and nighttime noise, the experience could be even better."
