Aelius Hotel and Spa

"Lovely scrub, massage and facial. Spa has lovely atmosphere and staff all lovely- Katya was lovely and great massage. Natural products. Would recommend."

"Myself and my son arrived on the 10th August for a 2 week stay. Upon arrival (at 11pm local time) , I was advised that our room was not ready but that for the next two days we would be getting upgraded to a “superior” room. Highly inconvenient considering I have a small child and did not want to have to move and repack. The room itself was average… I will emphasise that none of the rooms look like the pictures that are advertised … I can say this with confidence as we moved 3 times during our stay. I did, however, find the cleanliness acceptable in all of the rooms. The location was fine, close to the beach and the shuttle from the hotel was helpful… although the staff WILL NOT be flexible and the shuttle only holds about 8 people. It is also close to Heraklion etc soo plenty of shops/restaurants. There is also a little strip about a ten minute walk to the left of the hotel. The main pool and bar facilities were ok, however, it was very difficult to get a sunbed. The guests seemed to be mainly couples who DID NOT like children having fun on their holidays. The staff were awful, really abrupt and rude. They communicated nothing about your stay and one of them shouted at another holiday goer when they were reporting an issue with their room. Highly unprofessional and also upset my child. They also spoke to me like I was stupid on several occasions. The food in the main buffet was alright, same items on offer most of the time, we were half board and didn’t we know it! Pointed out loudly by every staff member who bothered to come near us and do their job … as if it was shameful. They also preferred children to sit in the outside section of the restaurant … together with other families … and the cats. A holiday that I was extremely excited for was a dupe in my opinion that I could literally go on and on about. It offers next to nothing of what is advertised, the staff are horrible and I would not recommend it to anyone. Unfortunately, it’s a very poor representation of Greece."

"Absolutely lovely experience with Emma on my fabian treatment session. Thank you!"