"Honestly, this was one of the worst hotel experiences we’ve had. From the start, we were disappointed. We were charged an extra €7 for the air conditioning, which we only found out about after checking in — this should have been clearly stated beforehand. Even after paying, the AC was not turned on for us, which was extremely frustrating.
The location is also a major issue. The hotel is far away from everything, and we had no idea before booking. Getting a taxi to the city centre costs around €70, and the last bus is around 9pm, meaning you can’t even properly enjoy the nightlife or go out without worrying about getting back.
The staff experience was also very disappointing. The woman at the reception was rude and made comments about us wearing pyjamas to go and eat, even though we are on holiday and staying at a hotel. The attitude was unnecessary and made us feel unwelcome.
The room conditions were not great either. We did not receive proper room service, the facilities were not what we expected, and the hotel is located right at the top of a hill with no elevators, meaning we had to carry our heavy suitcases up ourselves.
The breakfast was also extremely limited — just a very small selection and not worth what you would expect from a hotel stay.
Overall, this hotel was a huge disappointment. Between the hidden AC charge, poor location, rude service, lack of facilities, and uncomfortable experience, I would strongly recommend avoiding this hotel.
I have updated my review because the experience continued to get worse after posting my original review.
Not only were we disappointed with the hotel itself, but the customer service was extremely poor. The same receptionist with short brown hair who was rude to us during our stay later came over and sarcastically said “thank you for the review, lady” and questioned whether it was me or my friend who wrote it. I found this completely unprofessional and unnecessary.
Another staff member, a blonde lady, also approached us in a rude manner and accused my friend of not paying for a drink. This was not true. My friend had purchased the drink and was told by the bar staff that she could pay in the morning, which she did. When my friend explained this, there was no apology or attempt to handle the situation politely.
The hotel itself was already disappointing. We had to pay an extra €7 for air conditioning after check-in, and even after paying, the AC was not turned on for us. The location is very inconvenient and much further away from everything than expected. A taxi to the city centre is around €70, and with the last bus being around 9pm, it makes it very difficult to enjoy the area.
The hotel is also at the top of a hill with no lift, meaning we had to carry our suitcases up ourselves. The room conditions were not great, we did not receive proper room service, and the breakfast selection was extremely limited.
I do want to mention that not all staff were unpleasant. The lady with ginger hair was kind and helpful, and the male bar staff member was also polite and friendly.
Unfortunately, the rude interactions, poor service, hidden charges, location and overall experience mean I would not recommend staying here."
