Mitsis Norida

"We have just returned from a fantastic 10 nights away at Mitsis Norida, il start by going through the good bits and then il go onto some other thoughts. Ive read a few reviews lately about the cleanliness of the hotel, we had no such issues with this, our room was cleaned daily and the hotel grounds were kept reasonably spotless and very well kept from a general landscape perspective, I think we had an ants nest on our balcony but it wasn't the end of the world, our balcony was a real sun trap so we didn't spend a lot of time on it anyway due to the heat. The hotel has an army of cleaners who keep the place looking great. As a whole the hotel is beautiful, yes there are areas that could do with an upgrade but on the whole it felt like a nice place to be. We were lucky enough to be upgraded to a family suite with a sea view and the room was great, yes a little outdated but it had a traditional greek feel which we liked. My wife was particularly happy a bath was included! All of the staff were very attentive and were always happy to help, when speaking with the staff on reception it always felt like they wanted to help you, same with the customer relation desk. Special shout out goes to Petros, while we were over the moon we got the room upgrade it was quite a walk up a significant hill to get to it, which in that heat was no easy task, he was always on hand in the golf buggy to drive us up to the room and somehow always seemed to be there when we needed a lift down to the main reception/restaurant area. I didn't catch their names but the staff in the Mojito bar by the pool also did a great job, that bar was quite busy during the day and they always provided a quick service with a smile. The main pools are amazing, I love coming to Greece but one of my main gripes is that most of them seem to be salt water across all of the hotels I've stayed at which isn't ideal. All of the main pools (the ones you see on the brochures) are chlorine pools and this makes a big difference. We spent most of our time in the big pool closest to the main building and it was perfect, I did venture into some of the others but the edges & bottoms were quite rough and I did see a few other guests with injuries due to this but I believe the hotel are looking into this and may be fixed in the off season. The main restaurant was ok, as you'd expect from an all inclusive, if you left it much past 8pm it got quite busy but we were early eaters so was never an issue for us and the outside seating area was stunning. Variety was ok, they did themed food on some evenings which added a bit more, the BBQ on Thursday evenings was probably my favourite meal. The beach was beautiful, clear water and always plenty of space, I'm not really a beach person but it had a great bar, fresh pizza and gyros stands. My main gripe over all was the sun bed situation, I am an early riser at home but would have liked a bit of a lie in on holiday. Unfortunately this wasn't possible, realistically if you went to the pool any later than 7.30am you were not getting a sun bed around the main pool area. It seemed to get progressively earlier each day and by the last day I was sitting by the pool at 6.30am. I detest seeing sun bed wars all over social media, and didn't feel comfortable dropping towels off and then going away for a few hours so I sat down there every morning. I hate that I had to become that person walking down with my towels every morning but I paid a lot of money for the holiday so wanted a comfortable space to relax for the day. The staff were walking around checking who had left towels and walked away but out of the 10 days I was there they only acted on it once and I think it caused an even bigger headache for them. There were signs saying that towels would be removed but as above I only saw this once. It left a sour taste and made me feel like I had to go to bed at a reasonable time each night so I wasn't a complete zombie the next day. It's a 5 star hotel, and your brochures heavily sell the great pool area, but getting up before the sun every morning to enjoy them left quite a sour taste. My only real other gripe was the A La Carte restaurants. The restaurants themselves were stunning, down on the beach with a great view. But the food itself wasn't really up to scratch, I tried all 3 and never left feeling like id eaten a great meal, just that id eaten in a slighter better location than the main restaurant. Id say if you want a really great meal we ventured into Kardamena on 2 occasions and had 2 fantastic meals, particularly at a restaurant called 'Avli' which served us one of the best meals I've ever had. Transport to and from Kardamena is frequent and fairly priced and I know it goes against paying for 'all inclusive' but I would advise a trip into the town for a meal. This is my 3rd stay at a Mitsis, we stayed at Alila in Rhodes a few years ago and although this is now a 'selection' hotel, it wasn't when we stayed there and the A La Cartes felt like they were a real level above. Overall a fantastic family holiday, I return to Mitsis reguarly because it gives me assurance that if im paying a lot of money for a holiday I am going to enjoy it. Thankyou for a great stay!!"

"I wanted to leave a review because the care & consideration of the Mitsis Norida staff absolutely deserve it. I have been in posher hotels that have not come close to the exceptional customer care I received here. Every request was dealt with with a smile and an understanding. The Deputy General Manager Mika should be winning Industry Awards for her dedication to her role. She answers all questions and concerns across digital platforms and on ground level at the hotel she personally steps in and ‘mucks’ in to help guests. At first I thought her online answers were AI they are so considerately crafted but even if they were, the sentiment behind them remains the same. The staff culture towards their guests was just second to none. I didn’t like our rooms as too noisy in the evenings (close to entertainment), I received a free upgrade when it became possible. My son wasn’t well, they sent him a get well gift. And there is much more I could mention too. We found the hotel to be very clean, the beach bar was amazing and it was much appreciated to have pizza, gyros and ice cream on the beach (although I wish the ice cream wasn’t limited to 12-3, however it was available 10am-midnight at the creperie). You do have to queue for things sometimes but never long, the longest ever was pizza for 20 mins at peak lunch hour on the beach. Honestly, everyone was so lovely. Special mention to Mika, the ladies at reception Melina, Dimitra and another lady whose name I cannot recall. Teela our lovely housekeeper, such a pleasant presence. And the man at the Mojito pool bar who has worked there for 21 years, lovely guy along with the guys at the beach bar and at the à la carte restaurants. We enjoyed breakfast & lunch at the beachfront restaurants and the grill spot was great - don’t expect burgers & steaks..lovely sea bream, souvlaki and confit of lamb though. The pan Asian was good but felt like quite small portions. The beach is amazing - lovely water and if you take the short walk to the Blue Domes beach the snorkelling is better right off the beach. Loungers available most of day, front rows go by maybe 10am or so. Closer to the inflatable the less music you hear from the bar or the Bravo entertainment. Also advise breaking it up a bit and going to Kardamena by transfer for a swim on the beach using Melisa on The Beach loungers and enjoying their amazing food such as the seafood platter. Rooms: research & choose what you want. I will say the family direct sea view suite is a lovely light, airy space with a great view but there are only one or two I think. Some of the standard rooms do not look 5* compare to other 5* hotels. But look, you can pay more to stay in higher spec 5* hotels elsewhere should you wish. So whilst our stay wasn’t perfect mainly due to family reasons, the hotel did all in their power to give us an amazing week & I would honestly say the customer service and staff culture was the best I have experienced EVER because it felt so authentic & not forced. So a big thanks to Mika and the team for looking after us. Not easy to keep so many people happy, impossible to keep everyone happy, so they are doing a great job at keeping as many people happy as they can! Don’t forget staff are people too, treat them as you wish to be treated, it goes both ways. Yes the hotel is providing a service but asking how people are, giving them a smile, staying calm is a common courtesy that should apply to guests not just staff! Sorry for the novel LOL! ❤️"

"Just returned from a 7 night holiday at the Mitsis Norida with my wife and 2 girls aged 15 and 20. This was such an amazing holiday! From the moment we walked into this wonderful hotel, the staff were brilliant. The hotel is clean and the location is brilliant for a relaxing stay at a 5 star hotel. We stayed in room 935 which is a sea view maisonette. The room was very spacious and clean, the beds were so comfortable and house keeping was excellent. The rooms were cleaned every day. The food was delicious, with lots of choices, there is no chaotic scenes were people are queuing for drinks etc, the staff take you to your table and bring your tea, coffee and alcoholic drinks to you. The Gyros and Pizza is served at the beach front, both were tasty and made fresh each day, and you can also have a Greek salad from that area if you like which is great. Also the sweet and savoury crepes were amazing and my kids especially loved the chocolate oreo crepes!! We also booked to eat at Ni Hao restaurant, the food was absolutely delicious and the services was amazing, each time the glass of wine was almost empty they would always top it up which was great. food was absolutely delicious. Ellie the manger greeted us at the main restaurant each day, along with other staff members lined up in the buffet giving us a warm welcome. We used the main pool, it was clean and were able to get sun beds easily. We all enjoyed the cocktails, they were of good quality. We would like to thank one particular staff member who was the most attentive and helpful bar staff at the CasaBlanca Bar who worked in the evening who’s name is Panagiotis, he remembered our favourite drinks and would bring them over to us with a smile on his face. He is a credit to the hotel, such hard working and does his job really well and he always had great conversations with us. Please can you pass this message and picture we took over to him as we would really appreciate it !! I will say everyone at this hotel made such an amazing holiday for us. The views from the hotel are beautiful, we took 1000s of pictures and the memories of our stay at the hotel will stay with us for ever. We highly recommend this hotel and will definitely look to come back soon."