Hyatt Ziva Corfu

"Just back from a lovely week at this gorgeous hotel. We stayed in a family bungalow, which had a great layout with a big bed plus two singles. The room was clean and modern, had lots of sockets (inc plenty of USBs), was cleaned and minibar & Nespresso pods filled every day. I loved the fact that everyone at the hotel is all inclusive, so there's no wristbands or cards needed to order drinks or get into the restaurants. The food was fantastic, with an amazing offer at the buffet every day plus several a la carte restaurants which we were able to book at reception. The staff without exception were attentive, helpful and friendly. We stayed during peak school holiday season and there were plenty of staff in all departments. We were offered drinks frequently at the beach, and didn't have to wait even on the busiest days. The grounds of the hotel are beautiful, with some really interesting and stylish planting schemes. Everything is very clean and well maintained. It's in a really beautiful location with lots of pool and beach options. The view from the beach is absolutely stunning. We were sorry to leave and will definitely be back!"

"Location - beautiful views across the lagoon & to Albania. Beach definately very poor, not as advertised or expected. Dirty and sea water to the left of the boat pontoon had an oily film across the top. Hotel grounds nice but some areas need better upkeep. Club Rooms - pleasant, but very small balconies if in bungalows. Value for money - poor, not a 5 star. Had booked as club preferred and found during holiday, did not get value for money or club experience Very clean hotel and most staff were helpful - Julie-Ann & Makis in club pool area, worked very hard. Bell boys were all very good. Panagiota (club trainee) was excellent! Actually resolved some of our issues, when others failed to do so. Noise level was fine. Service was good at times. Club Pool very poor, location view looking out to a rooms apartment block, 2 pools (lane swimming pools) very busy, unable to swim at times, due to large inflatables and ball games (as small pools). Artifical grass became extremely hot so had to be careful to keep footware to avoid burning feet. Very little control by the lifeguard. Sat at the back on the club area, quite a way from the pools. Adults only area had no bar service, very small, and other pools very noisy and very full. No wristbands - when queried this, they said they like to treat everyone the same...however this is okay but if paid for premium club, I expect the additional service and facilities that I paid for. Lack of ice-cream facilities for the size of the hotel, ran out and did not rush to replenish. Mini bars in room, had to keep asking to be replenished, not done automatically as advertised and fully all inclusive. TV in room and air con kept braking down. We hired a car for 2 days in order to visit some other beaches with clear water. All in all, defintely not a 5 star experience! The Hyatt needs to address certain short comings to justify their 5 star rating. We did give this constructive feedback whilst at the resort. We will not return and would not recommend if looking for a good 5 star all inclusive beach experience."

"From the moment we arrived, all of the staff were friendly, welcoming, and helpful, but a special mention must go to Leandros, who works in the adult pool area at the front of the hotel. Leandros is an absolute credit to Just Dreams and to the hospitality industry. He is one of those rare people who genuinely cares about his guests. He was always so pleasant, kind, and attentive. Our drinks were never empty, yet he was never rushed or intrusive , he had the perfect balance of looking after everyone while allowing guests to relax and enjoy their holiday. What really stood out was the way he treated everyone. He was so lovely with children when they came into the area, showing patience and kindness, and he always knew whether guests wanted a chat or simply some peaceful time by the pool. His warmth and genuine interest in people made such a difference to our stay. Leandros, you truly make the world a better place with your kindness and the way you make people feel welcome. Thank you for helping make our holiday so memorable. You are a huge asset to this hotel. Not taking anything away from Leandros, as every member of staff we met was friendly and helpful, but the hotel itself also deserves praise. Our room was clean, spacious, and comfortable, and the bed was probably the comfiest we have ever slept in abroad. The food had a good variety and there was always something to enjoy. If you would like to try the à la carte restaurants, make sure you book well in advance as they do fill up quickly , they are definitely worth visiting. We did have to queue a few times to speak to the one person dealing with reservations, but we got there in the end and really enjoyed the experience."