Wilde Aparthotels Staycity Berlin

"Great location, but a few disappointments with the customer service. To preface, we previously stayed at the Paddington location and had an excellent experience, which is why we chose to book here. We checked in early and were initially placed in a room that wasn’t ideal, but to their credit, staff moved us to a better room and refunded the early check-in fee. At check-in, we were told we could request anything to make our stay more comfortable. Since there is no housekeeping, we requested additional supplies on our second day for the remaining 2 days of our stay (coffee pods, tea, towels,toilet paper). We were surprised to learn there would be a charge for extra coffee pods—something that wasn’t made clear upfront. Additionally, being assisted primarily by AI via WhatsApp didn’t meet our expectations for customer service. Despite following up multiple times, we were unable to reach a human so had to venture to reception to reiterate our request. Overall, we expected the same level of service and transparency as our previous stay, but unfortunately, that wasn’t our experience at this location."

"The location of this hotel is perfect just a few minutes walk from checkpoint Charlie and many more city attractions. When we arrived we were told our two bedroom room had been damaged by water and that they could move us to the same size room with one bedroom instead, which was not a major issue as the beds were both behind a wall as me and my partner were sharing with my dad. Both employees were incredibly apologetic and super friendly offering a late checkout and a complimentary breakfast (which tasted fantastic). The room we had was super clean with a fantastic view, although we did have two small issues. Firstly there was no bin liners, which may be intentional but putting dirty packaging into the bit surely creates work for the cleaners. The fridge had also not been cleaned out with kids juice cartons and a half eaten wrap left in there. But I must emphasise these were small issues as we loved the apartment and even more so the staff who were so attentive, friendly and always there to help. This was out first experience with Wilde, and defiantly won't be out last as it did feel like a home from home."

"We have just spent 4 lovely days in Berlin. Our stay at the Wilde Apartments was really nice and well worth the money. The team of staff there were very welcoming and very helpful. It was very clean, kitchen had everything you could need, luxury toiletries were provided, all beds were made for our arrival and very comfy. It was lovely to come back to, at the end of our long days exploring. A good central point to stay with great public transport services. We would be very happy to come back and we can definitely recommend this place."