Citadines Opera Paris

"⭐️⭐️ Very disappointing decline in service — especially for a hotel we have supported since 2010 We have been staying at Citadines Opéra Paris since 2010, almost every year, so we are not first-time guests. We have returned repeatedly because we previously appreciated the location, the service, and the familiarity of the property. Unfortunately, the quality and service have declined significantly over the years, and this latest stay was particularly disappointing. At check-in, the receptionist Alexis did not properly welcome us or make any effort to acknowledge us as returning guests. When I asked whether we could have the same room we normally book, his response was rude, dismissive and unnecessarily aggressive. There was no attempt to explain the situation professionally or offer an alternative. After more than 15 years of repeatedly choosing this hotel, I found this attitude completely unacceptable. The condition and cleanliness of the property were also disappointing. Our room was not properly clean, and the hotel is visibly dated and appears to have received very little attention compared with previous years. Basic amenities that were previously provided have also disappeared. There were no paper cups for drinking water and no complimentary coffee, amenities that were available during our previous stays. What makes this particularly frustrating is that we have continued to return to this hotel year after year for more than 15 years. Instead of feeling recognized and appreciated as long-term returning guests, we were treated as though our request was an inconvenience. This is not simply a complaint about one unpleasant interaction. It reflects a broader decline in service, cleanliness, room condition and guest amenities that we have noticed over our recent stays. I strongly believe management needs to address both the condition of the property and the standard of customer service at reception. A loyal returning guest should not have to leave the hotel feeling that their business is neither appreciated nor valued. After this experience, we will seriously reconsider staying at Citadines Opéra Paris in the future. It is genuinely disappointing to see a hotel we have chosen for so many years decline to this level."

"What a wonderful place to stay in the heart of Paris! All the luxury of a hotel, but with the freedom of an apartment! Very friendly staff and always time for a chat and help if needed. Everything is neat and especially very clean, which is very important. The parking lot is super convenient and well-secured under the hotel. We're going again soon!"

"Went to Paris with my son of 16 a few days and chose this apartment hotel. We were allowed to leave our luggage before check-in which was very nice. Check-in took a bit longer because our studio was not ready, but as compensation we were offered a free breakfast. Staff are very friendly and cordial. Studio was clean and fully equipped. Beds were good. Until about 23:00 some noise from the bar but after that it was quiet. If you need extra toilet paper or towels, you can just grab them yourself. Hotel is located in a side street and is an oasis of peace in a busy city. A home away from home feeling. After checking out we were allowed to leave our luggage there until we went to the train station. And again a very nice experience with the staff, really very nice people all! We will definitely be back!"