Juliana

"I’m currently a guest staying in Suite Alma. Just now, I went down to the lobby to call my Disneyland hotel, where I had accidentally left a personal item worth approximately €2,000. As my children were asleep in the room, I simply asked to make a brief phone call from the lobby — something I believe is a reasonable request as a hotel guest. Unfortunately, your employee Luis was extremely unhelpful and behaved in a rude and disrespectful manner. He refused to assist with a simple call, raised his voice at me, and created an unnecessarily unpleasant scene. I am genuinely shocked by his behavior. I have never experienced such unprofessional and discourteous treatment, especially in a hotel of this standard and price I kindly ask that you review the security camera and audio recordings from the lobby during this incident to verify my account. This experience completely ruined what was meant to be a special birthday celebration, and I would appreciate a formal follow-up on this matter. Please ensure this message reaches the Hotel Manager, as I intend to have a detailed discussion in person tomorrow morning. Kind regards, Guest – Suite Alma"

"The hotel is lovely and ideally located! It’s just a 10–15 minute walk from major attractions such as the Eiffel Tower, Champs-Élysées, and the Arc de Triomphe. If you need any assistance with transportation or guidance on local attractions, Adel is incredibly helpful and knowledgeable. Doriane was also wonderful—she answered all of our questions, both about the hotel and the city in general. I highly recommend this hotel for anyone wanting a true Paris experience. The location is perfect, with everything just a short walk away."

"This hotel is in a great area. Very convenient to public transportation, the Eiffel tower, seine river cruise, restaurants and shopping. Our room was quiet, clean and the bed comfortable. The room was also very dark even with all of the lights on (there is no overhead light) and we were unable to leave our curtains open as our window faced another building (apartments I think). The bathroom was bright enough, but we hated the sink/counter. It is a double trough style sink with very little counter space. It looks cool, but not very practical when you're trying to use it. There is nowhere to place the hairdryer, etc. unless you put it in the drawer. There is very limited space to put things in the shower (if you don't want to put it on the floor). A shelf would be wonderful. You also need to climb into the separate tub to open the window for ventilation. Overall looks nice, but not functional. The staff are friendly & helpful. We were given a free bottle of wine when we arrived, but no corkscrew. Housekeeping got the bartender to come to our room to open the wine. He was very friendly & nice about it, but would make more sense to put a corkscrew in the room if you are giving guests a bottle of wine. We did not go to the included breakfast. Overall a good stay with a few improvements that could be made to make it an excellent stay."