"I spent the week-end in Paris at the Peninsula. First time with the brand. I asked the front desk at arrival to make me experience the hotel fully. I am glad I did so as the welcome was quite reserved at first. I got a hotel tour and was very well treated after my request. The Spa is great with a large pool and some jacuzzis and of course saunas. I got two treatments which were very well performed. I spent many hours during the week end there, the open hours are extended. Staff is brilliant there, well done ! The gym is great too with the equipment needed to feel well and enjoy the session. The Deluxe room was rather spacious with an amazing bathroom. Very clean and confortable. I was surprised though that amenities were not better. Douche gel or products were not yet very nice for a palace and compared to competition. Should be upgraded, Cheval Blanc being best in class there. I wish to have had more in the room like pillow spray, better brands, candels… I was supposed to receive a complimentary bottle of champagne with my room through the booking I made. This was overlooked. I got a bit annoyed and had to call it in. Should not be needed… But ok, mistakes happen!
The breakfast was good but the service could be better in terms of speed and welcoming. The poached eggs were a bit too cooked and the portion ordered too small.
The concierge team has been amazing throughout the stay! They helped me with my restaurants booking, better than i am used to I have to admit. Big thanks to have succeeded in giving me a table at l’Oiseau Blanc, the Michelin restaurant of the hotel. It was an amazing experience really with a fantastic view and quite a meal. Really really appreciated.
On Sunday i enjoyed the brunch which is just amazing. So many choices, high quality food. I was impressed. However staff was not very attentive so a real pity, it impacted the experience. No bread put on the table as like at any other table, no drink offering nor drink menu, no explanation of the concept. Was rather surprised by the poor service. How come?
I was happy to benefit from early check-in and late departure, this is a very appreciated perch as i could really enjoy from Friday morning to Sunday evening. This despite being in a black period. Room cleaning is top quality and unusual to get the room made the day of departure (late check out). Plus points for that!
Finally the hotel is very well located, close by the Triumf Arc and the Champs Élysées. I loved that too. Thanks for the great experience indeed. Levers to perfection are identified in terms of service level in some areas"
