Royal Garden Champs Elysees

"Stayed for 3 nights. The hotel is cold in temperature and the staff are also cold. Staff busy and uninterested in guests, breakfast is dreadful and dull but lots of local cafes around. Rooms very dated and freezing like a 70’s 3 star hotel. Sum up - Location good but that’s it."

"We stayed over Christmas for 4 nights with our daughter who has learning difficulties in temperatures around freezing. Neither room had working heating. After complaining we ended up with free standing heaters. It didn't feel safe to leave these on over night or when out so it took a while to heat each morning or evening, We were offered a change of rooms at one point but this did not happen as they said they had a problem with access to them. Both?! No other rooms were offered. My daughter needed to be near us but they didn't appear to continue to look. Some staff were helpful but others didn't care and some appeared to suggest we were over reacting. The hotel did send an apology when I complained but I can not understand why we were given rooms with no heating. My daughters had a heater in it when we arrived so they must have known it was broken. Our room phone didn't work either, so I had to go to my daughters to phone reception which was added frustration."

"We had a lovely time staying in this hotel, so centrally located and lovely staff, clean beautiful rooms, great little balcony and comfy beds. Zoe on reception was particularly helpful. We would recommend this hotel to friends and family and not hesitate to stay again!"