Vienna House Andels Berlin

"Was just ok…I feel it was overpriced for what it was. Hotel is in a good location next to the metro station and has some nice small restaurants within 15/20 min walk. You need to request your room to be serviced which I found out on the second day…not ideal but appreciate they are trying to reduce waste etc. Doesn’t feel right when I’m paying close to £200 a night though… Checked in late because of a late flight delay. It felt painful and I was left waiting for at least 15 mins…at 1am it’s not ideal!"

"Very smart and clean city hotel. Our room was a very good size with excellent bathroom and comfortable single beds. The 2 reasons for only giving the hotel 3 stars are firstly we were not informed when we checked in that we had to request that our room is serviced. So, we returned tired after a full day touring Berlin to find that beds weren't made, we had no clean towels, cups were dirty and we had no supplies of coffee, tea etc. The reception staff offered no apology or explanation for why we ha not been notified. Secondly, the only 2 hotel restaurants that are open are Mavericks with an extremely restricted food menu, or the fine dining restaurant at over 100euros person for a fixed tasting menu! To find a 'normal' restaurant with an a la carte we had to walk a short distance - something we wanted to avoid as my husband is disabled."

"We had a very nice stay at the Vienna House Andel’s Berlin. Having already gotten to know the hotel in Prague, we felt very comfortable here as well. The entire staff was extremely friendly and eager to fulfill our every wish. There was an extra bed in our room that we did not need. After we let them know, it was removed immediately. Everything was very clean. We particularly liked the beautiful wellness area and the fitness area – one of the largest we have seen in a hotel so far. Longer sauna opening hours would be nice. Otherwise, we cannot think of anything that would need to be improved. You can tell how much effort the team puts into making the guests feel comfortable. We would love to come back!"