"I arrived at the hotel on Wednesday, and from the very first moment I entered through the gate, I was greeted with a warm and genuine welcome.
Everything was very well organized and fast from the moment I reached the reception. The check-in process was smooth and efficient, and I received my suite within a short time.
I would especially like to thank Ms. Sarah from the Reception Team for her professionalism and for completing everything so quickly.
This was my fifth stay at Xanadu, and every time I come back, I think to myself, “Maybe this time the hotel won’t be as good as the previous time.” But every single time, the management and the team surprise me by maintaining the quality of service and continuing to improve it.
One of the things I really love about Xanadu is how the staff manage to combine professionalism with genuine friendliness. They are professional, but at the same time they are kind, smiling, helpful, and truly happy to assist guests.
This was especially clear with the Aqua Park Team. They help you with a smile and with such a friendly attitude that you can really feel they enjoy what they do.
A special thank you to:
* Mr. Yehia, who is always present and can be found everywhere, making sure everything is running perfectly.
* Mr. Karim
* Mr. Ahmed Mohamed, especially for his wonderful attitude at the White Aqua Park slide.
* Mr. Ashour
* Haroun
All of them were absolutely wonderful and made our experience even more enjoyable.
Main Restaurant
The main restaurant continues to maintain its quality and variety, and I can say this confidently after experiencing it for five consecutive years.
The chefs consistently provide excellent food, and one thing I always notice at Xanadu is the quality of the ingredients and products used, whether it is the juices, water, dairy products, or food in general.
Breakfast, lunch and dinner offer a wide variety that can satisfy different tastes while maintaining a high level of quality.
Swimming Pools & Lifeguards
The hotel has several swimming pools with different depths, including 60 cm and 125 cm, which is great for different ages and preferences.
The lifeguards are extremely helpful and attentive.
I would especially like to thank Mr. Alaa at the 60 cm swimming pool for his cooperation and kindness.
Entertainment
The entertainment program really satisfies different tastes.
Whether you choose the Sky Bar or the Show Center, sometimes you honestly find yourself wondering where you should go because both are enjoyable! ❤️
There are also many activities and games around the hotel, including chess, baby foot, billiards, and many other activities organized by the Animation Team.
À La Carte Restaurants
During this stay, I tried two restaurants.
The Turkish Restaurant was nice and the food was good. However, to be completely honest, I preferred last year’s menu, and I personally felt that the food was better last year.
The current experience is still good, but in my opinion, last year’s experience was better.
Many thanks to Mr. Sayed and Ms. Malak for their hospitality and service.
On the other hand, Agora Restaurant was absolutely excellent.
There has been a noticeable improvement compared with last year, and I actually found the experience better this time.
The service was outstanding, and I would like to sincerely thank Mr. Hassan and Mr. Bishoy for their excellent hospitality and wonderful service.
Shuttle Bus
The shuttle bus makes it easy to reach different areas of the resort.
However, I believe the system last year was slightly more convenient, as there was one bus dedicated to the Aqua Park and another bus going directly to the beach.
This year, having one bus serving both the beach and the Aqua Park can sometimes make the waiting time longer than last year.
I understand that this may be related to the hotel’s transportation arrangements, but from a guest’s point of view, I found the previous system more convenient.
Gardens & Overall Atmosphere
The beautiful green areas and gardens throughout the resort give you an incredible feeling of beauty, peace and relaxation.
Everything is well maintained, and even simply walking around the resort is an enjoyable experience.
After my fifth stay, I honestly have a funny problem: I love trying and reviewing different hotels, but my family and I simply don’t want to change Xanadu! 😄
So every time I come back, I find myself reviewing the hotel again and looking for what has changed or improved compared with the previous year.
Finally, I want to give a very special and heartfelt thank you to Ms. Nasma from Guest Relations.
Ms. Nasma played a very important role in making my family and me happy during our stay. Her kindness, attention, follow-up and genuine care made a huge difference to our experience.
Thank you so much, Ms. Nasma. You truly deserve a very special and heartfelt thank you. ❤️
And finally, to the entire Xanadu management and team:
Please keep going, keep improving, and most importantly, keep maintaining your position at the top.
From my personal point of view, Xanadu is the best hotel in Hurghada, and perhaps one of the best hotels in Egypt as well. ❤️
Ahmed .Ashour
Room:1263"