Cleopatra Luxury Resort Makadi Bay

"Overall, we enjoyed our stay at the Cleopatra Luxury Resort Makadi Bay and spent a nice vacation. The property is appealing, the food was good, and we were also satisfied with the room cleaning. Nevertheless, there were a few points that, from my perspective, do not quite fit the standards of a hotel in this category. Information and guest relations What I missed was a structured introduction to the property, the various activities, and the organizational procedures. Many things had to be figured out on one's own or specifically asked about. Especially in such a large resort, a somewhat more active guest relations service would have been helpful to explain what offers are available, how they work, and what one should look out for. Here, I felt a real sense of service was somewhat lacking. Service and tipping The service was generally good, though by no means consistently at the level I would expect from a hotel of this category. I found it particularly noticeable how strongly the attentiveness and dedication of individual staff members seemed to depend on tips. Of course, I am aware that tipping plays an important role in Egypt. Nevertheless, attentive and dedicated service in a high-quality hotel should be a matter of course and not only come about through additional payments. Here, I repeatedly had the impression that employees were significantly more engaged as soon as a tip was given. Women in the hotel and interaction with female guests One point that I noticed as particularly negative was the almost complete absence of female employees in regular hotel operations. Apart from one employee at the restaurant reception and the European employees in guest relations, I perceived practically only men in service and in the other areas. I am aware that social and cultural conditions in Egypt differ from those in Europe. Nevertheless, I find this extreme male dominance, especially in an internationally oriented, upscale hotel complex, remarkable and quite critical. In addition, I felt that the way some individual male employees interacted with my two 13- and 15-year-old daughters was at times condescending and not very respectful. In connection with the exclusively male-dominated service environment, an atmosphere was created at times that I found unpleasant. I expressly do not want to accuse all employees of this across the board, but I think it is important to address this impression openly. In my view, an international hotel of this category should pay more attention to respectful, equal treatment of all guests and also promote the presence of women among its own staff. Attentiveness toward guests Another, albeit smaller, disappointment was that I had a birthday during our stay and this was apparently not noticed by the hotel at all. Although the date of birth is available in the booking or guest data, there was not even a small gesture or a greeting. Of course, this is not an obligation, but such personal gestures are exactly what make the difference for me between a good and a truly very good hotel. Conclusion Overall, we had a nice vacation. The grounds, the food, and the room cleaning left a positive impression. Nevertheless, I see a clear need for improvement, especially in active guest relations, service culture, and the treatment of female guests. For a hotel with high standards, it is not enough in my view to offer a beautiful facility and good food. It is also crucial whether all guests feel equally welcome, respected, and attentively cared for. This is exactly where there is still room for improvement in my opinion."

"First of all, we would like to thank the staff, who always treated us in a friendly and accommodating manner. This applies to all staff, from room service to the restaurants to the gardeners. The complex is beautiful and appears very clean and well-maintained at all times. The green areas in particular are really beautifully designed; we enjoyed looking at the many blooming plants and trees. The restaurant prepared very delicious food at all times, and there was always a place to sit outside or inside, which we thought was great. The waiters were really very fast and took care of all requests in a very friendly manner. Our room was, as previously requested, very quiet, always clean, and nicely furnished. We especially liked the modern bathroom. The entertainment team also did a great job. We also thought the shows (fire show, acrobatics, beach party) and live performances were great. All in all, we had a very nice time and would come back anytime."

"An aging hotel that absolutely requires a renovation of the rooms, especially since the price led one to expect much more. The cushions by the pool also urgently need to be replaced. If I hadn't been prepared by my children, who are regular guests, I would have been very annoyed. What absolutely must be highlighted is the staff, THEY! make this hotel something special. Everyone is nice, helpful, and very accommodating. The food is simply TOP. Everyone, really everyone will find something. Also the doctor (ear problems) whom I unfortunately had to visit is very nice and competent."