Pickalbatros Jungle Aqua Park Resort - Neverland Hurghada

"Neverland Just arrived home after spending a week at jungle aqua park. We had a great time! The water park is great and is what we went for- it did t disappoint!! Loads of different size slides to cater for all ages. Which helped with building confidence. Water park opens 10am - 12pm then 2pm 5pm (approx) some slides do stay open in water valley park Most of the mini slides were heated. Main slide tower closed from 11-1.30 but pirate ship and mini slides stayed open. Unfortunately my kids were not able to do the go ape thingy due to their height. (It’s a shame they do t have a mini version of this - they do for everything else!) Crazy River/- the water was chilly when you first get in but after a few moments was fine. The waves are great - they come every 2 minutes for an hour am & pm session. This was great fun and you can take in your floats. We didn’t use the lazy river outside of the wave sessions but you could go right round even with the waves on, They are big in one section but can be felt further round. Wave pool - from the crazy river this was a disappointment. Linked to the crazy river so not heated and waves were gentle and not very exciting. This was only open for 30mins in the morning. Jungle Aqua - great fun on all the slides the lifeguards here were mostly friendly and played games with our son. I’m not really into slides but did most of them and had fun although screamed a lot!! no sun loungers around the water park areas but a few bean bags what Life guards will offer. Loads of seating and a waiter comes round with drinks in an ice box. Bumper boats, we were a little underwhelmed by these. Personally wouldn’t bother again. Swimming pools - there are so many but only a few are heated - we used the heated pool by the VR room temp was lovely. Slight down side was not many sun loungers around the pool its self. From what I could see of the other pools each had sun loungers around them. And there seemed to always be beds available the pools did also have people in them. Room- we booked a family bungalow with pool view. I’m not convinced this is what we got I think we were placed in a family room and the pool view was limited . On arrival we were given our room 1207. The room was pleasant, a little dated but big with a king size bed and 2 singles. We had a balcony which was tiny and had a high barrier which blocked the view. We were moved to 1011 which was ground floor, room had a sliding partition between king size bed and 2 singles. was smaller than the original room we were given. They told me all rooms in the area were bungalows. I’m not convinced but couldn’t be bothered to argue my point or move again for a week. The room was pleasant enough. Beds were comfortable. I asked to be given 4 towels each day which happened everyday. We didn’t get any towel art which was a disappointment for the kids. We were provided with water every day and were also given a selection of soft drinks. When walking around the site rooms in other blocks did seem to be more Modern and look nicer. Almost all the rooms from what I could see had a form of pool or aqua park view. VR room. - this was great fun so many different rides/games. Riding roller coasters, flying jets to shooting zombies there was something for everyone. Could get busy at times this was open 7- 10. But most rides started to close at 9.30pm. Staff on hand to help. Midway - OMG. Kids paradise Roughly 10 rides of varying thrill levels again good for different ages. There is also food stalls giving out Doughnut balls, waffles or pancakes. Popcorn, ice cream and Andy floss. There is a bar so parents can sit by fountains and let kids run around. Our personal favourite was the bumper cars. Watch out for people queue jumping! Bikes - you can get a bike out from 12- 9.30pm and take them all over the resort (not sure your meant to but saw lots of people doing this) your allocated 15mins and meant to return the bike but this didn’t seem to be controlled very well. Food-lots of restaurants to choice from and you can freely move between them. It can be overwhelming but there are options for everyone. Food is ok as a fussy eater I found something to eat each night. Drinks- were fine a couple of cocktails available. Drinkable but not delicious. Kids loved the hot and cold chocolate milk. Staff all really friendly and really look after you. Grounds - well kept and clean. The site is massive we didn’t stay 25k+ steps a day. Not a holiday for R&R but great for family fun and Overall, we had a great week and enjoyed our time here."

"We stayed at Pickalbatros Jungle Aqua Park Neverland in half October half term for 6 days, and overall our review is abit mixed. First Impressions: We arrived during darkness so the entire hotel was illuminated and felt magical and special, after check in we were taken to our room via a golf buggy via all the sites and attractions and you are bowled over by the size of the complex and what it features, our room was fantastic and really had that wow moment when we arrived. The map provided isn’t completely accurate and comprehensive as it could be. Room 7104 Overlooking one of the waterparks the view was amazing, two massive bedrooms a living room 2 bathrooms, huge entrance hall, wrap around balcony and living room well stocked with water. We were absolutely delighted with the room. Water Parks, Pools & Grounds We made he most of both of the parks – although our 9 year old wasn’t tall enough for some of the rides which was disappointing. Water safety was hands down the BEST we have ever experienced there was lifeguards everywhere all of the time (except advertised break points where the parks are shut) and they are on it. We found the unheated pools on the cool side but the heated spot on. The hotel is on a flightpath so you get to see all the planes – we enjoyed this element. The park itself is massive so please bare this in mind for anyone with mobility issues or difficulty over distance – everything is very spread out. The funfair section is good and a nice selection of rides and attractions for the kids aswell as shops we did spend sometime here and enjoyed it Staff: It did not matter where you went in the complex everyone was super happy enthusiastic and happy to see you. Cleaning team were tip top and the groundskeepers were excellent everything was well maintained and manicured grounds. The only negative was some maintenance was taking place around the hotel, and the use of angle grinders was slapdash, no covers for sparks or cables (even in the busier areas), I walked out onto the balcony to discover the someone welding by one of the pools, there was no protective screens around so was blinded by the lights, I appreciate Health & Safety is different in the UK but there are some basics surely? Food & Drink When you go on holiday, particularly to an all inclusive you don’t want to have to worry about the food and drink side, unfortunately this was rather problematic, whilst the hotel showcases and is very proud of its many many restaurants, the reality is the food is not very dynamic, poor choice and average quality. I believe and have been to many hotels of this size where less restaurants but higher standard and choice, we found it really difficult to eat something for the whole family (we are not super fussy) all the restaurants are basic and although themed not great, That said we found the food in Tagine genuine authentic and excellent, you find many many people walking between restaurants trying to cobble a plate together, and kids choices were essentially chicken nuggets. We were disappointed practically by the premium fish restaurant which is a con. They advertise “market price” but with a discount, when you ask what the price is they get very upset and don’t like it, I refused to order until I knew the price of the “special” meal they wanted turned out to be 149 Euros. When we picked the same meal off the menu it was 22 Euros (albeit crab not lobster). I saw other customers frustrated with the pricing as it seems made up and exploitative, they want you to order and then charge what suits them, this is really really poor. Drinks selection is ok although the self service huts and bars are really spread out, so unless you go to a proper bar in the evening you don’t really get a lot to drink. Occasionally you have the chap walk round the pool taking ages, and sometimes another with the trolly, but this isn’t often. Water is available at some points from fridges. SPA We spent 180Euros on 4 massages and they were truly amazing. We have never had such a great massage – Particular shout out to Ahmed Maher Gamal & Sanni Kemi. Superb Entertainment As we was there for Halloween we watched the production and it was really, really poor quality. Overall the hotel is great and making first impressions and clearly has been designed by someone who wants to make things magical, the hotel is clean, safe, well kept, great staff, plenty to do, good waterparks etc, but the miss is the food and drink for me and if im honest would stop me from returning. Which is a real shame as the hotel is good. Final Bug bare for me – Icecream – unless you pay a premium from the one outlet, you can only get it from a stand in the reception building. I have never been to a hotel where it isn’t free flowing,"

"Had an amazing time at this hotel everyone was so friendly and helpful, they were brilliant with the kids, verity of the food and drinks was excellent and the waterpark and activities around the hotel were superb, would deffently return in the future."