"Sadly a very negative review and one that I can see is similar to other recent ones. We had two weeks at Jaz Aquamarine and it won’t be revisited. My wife became unwell on the third day to the point of being bed bound due to D&V and a fever, she was able to leave the room for enough time on the 5th day of sickness so that the room could be cleaned. Throughout the hotel there are NO anti bac hand gels, nothing before you enter the restaurants, nothing in the lobby and nothing scattered around the hotels main grounds. The restaurant staff do not have antibacterial spray for the tables so these are continuously wiped down with a wet, bacteria infested cloth which is likely to be the same one used for that whole service and with the amount of turnover of tables within an all inclusive it’s no wonder people become unwell with the transfer of bacteria. The food is absolutely average at best, the à la carte Italian was a plus point but other than that we were limited to mainly the pasta station and we are not normally fussy eaters. Within the restaurants, mainly the Topaz at the front of the hotel, there are birds flying around, pigeons and other small birds and some of the tables had bird poo on them which is frankly appalling. Our room itself was dated, damage to the ceiling tiles, stained walls, a musty smelling blanket (although was more like an old curtain) in the cupboard in case you needed it, a small fridge that worked on and off with drinks inside that are not included within the all inclusive and a kettle that took just under 9 minutes to boil if full but you are also not provided with any milk for a tea or coffee. I flagged up to the reception , the cleaner and guest services that there was damp and water on our bathroom ceiling, likely from the toilet / shower above and this settled water was attracting flies so we had a mini infestation in our bathroom so for this reason didn’t keep our toothbrushes or anything really in there so that flies wouldn’t be able to settle on them. You are provided what is described as filtered bottled water, this is in a glass bottle and is replaced each day but the bottles are not sealed so you have no idea where the water has come from so we were very wary of using it as we know not to drink the tap water but even the bottled water tastes horrible and not fresh. When reporting the flies and the damp ceiling I was told “we will look into this when you check out”….we still had 8 days left of our holiday! Now to the final straw, I had reported for three days in the evenings when using the shower that when this was on there would be a noise of drains glugging and then an awful smell which was followed by water coming up and out of the other drain which was on the floor in our bathroom under the sink, this had been sorted out by us putting towels down and contacting reception for our room to be cleaned. The fourth day this happened again and so reception was contacted, we heard nothing else and about 30 mins later we decided that we would go and use the shower by the pool despite it being dinner time and other customers would be walking too their evening dinner but we had no choice, we opened the front door and was hit with the most awful smell of sewage and when we looked there was human faeces all over the walkway by our front door with staff pumping water through one drain to the other and with this kept firing out more and more faeces, it was horrendous! Not only this but the staff that were trying to clean it were just throwing down buckets of water to rinse the waste away, there were some staff observed trying to clear the drains of faeces with their BARE HANDS, and then shovelling the waste into wheelbarrows. The whole situation was awful and deeply upsetting. We had to use our patio to come in and out of our apartment due to the smell and the situation and when it had been completed I still needed to go to reception again and ask them to sort our room as this had not been done. When we returned the walkway was absolutely stinking, it did for the remainder of the holiday and begs the question did they even use any bleach or cleaning products on the walkway or in our bathroom. The place doesn’t smell clean, our bathroom constantly smelt of drains and sewage and is a clear indicator as to why my wife was so unwell as if they are not cleaning the hotel property then bacteria will spread all over. In total the hotel was a disaster, I was forced into leaving a review on the google page for the hotel which I have removed as when completed I had a member of the animation team basically pointing out what he wanted me to say whilst looking over my shoulder and even pressing the next steps on my phone so it was completed and highlighted how good the animation team are. They are ok but poor levels of communication and when there are day time activities on such as blue / pink party these are never mentioned so you have to find out yourselves, they mainly promote the evening shows on the beach. The hotel for cleanliness is an absolute embarrassment, how they can’t have hand gels and antibacterial options throughout the hotel is amazing with this current climate following a pandemic, staff should be on top of this and having to purchase our own antibacterial spray to use as the hotel don’t have any is shocking. As you can probably guess, we won’t be returning to this hotel, the whole holiday was ruined due to what we witnessed and for a TUI hotel I'm even more surprised as they are normally on top of this sort of thing. The weather was great, our trips out were great but the hotel was a shocker."
