SH Suite Palace

"I will try to stay as objective as possible, because it has one of the worst hotel stays I have experienced. We booked three rooms. Service: One of the rooms smelled strongly of wastewater. We complained, and the only option offered was a smaller downgrade room. Unfortunately, that room also smelled (though not as severely). Since management was absent and the hotel was fully booked, the receptionist could only provide that solution. She mentioned that Valencia has pipe issues. As a compensation, they offered free breakfast (which I did not use or care for) along with the downgrade. The receptionist and maintenance staff were polite and tried to help, but they were not equipped or supported by management. Service rating: 1/5 (one point only for their kindness). Problem resolution rating: 0/5. Facilities: The building was separate from the main reception, requiring check-in elsewhere. Lobby lights switched off automatically if you sat still. Rooms looked decent at first glance, but the wastewater odor ruined the experience. The other two rooms (out of three) were fine. Location: Excellent location. No complaints here. Cleanliness: The rooms were clean overall, aside from the odor and some dust in the vents. Noise Levels: Very noisy. In the downgrade room, I could clearly hear the street noise. This could be improved. Air Conditioning: It's okay. Could be better. Lower temp is 68 degrees farenheit. Overall: There are better options in the location. Do not book here."

"Good location but very badly designed bedroom and bathroom. Going into the bathroom in the night, you almost knock yourself out on the shower petition, showering was a nightmare as water went everywhere however hard we tried to get it to drain away - had to have towels on the floor. Lighting in the bedroom was ok round the bed but non existent the other end of the room. Nice coffee machine but capsules were not replenished. No kettle for other drinks. No milk provided."

"So, basically bloody lovely (especially after the previous hotel - see previous entry!) Great bed, in front of ye olde mirrored headboard. Bed a bit squeaky. Sadly only 4*. The (I'm sure otherwise lovely) cleaning staff gave the impression that they were a Jamaican steel pans group. I mean honestly, have you ever seen the legendary West End stage version of 'Stomp'... it would be a matinée performance..."