Mercure Porto Centro Aliados

"Fail. The front desk is the first and last chance to make an experience great. During our stay the front desk could not be more useless. We asked for a great lunch close to bring our producer for a 2:30 lunch yesterday and we suggested 17 and could the Front Desk make a reservation. The woman spent 15 seconds on her computer, (Probably on FB) then told us No reservations, no phone call nothing. So she suggested 3 other restaurants. 2 out of the 3 were closed. Going the extra mile for the front desk girl is not an option I guess. We came down for coffee and were asked our room #. I said 217. I was wrong, so I gave our name, the 2 employees just stood looking, no going the extra mile by going to the FD after I gave my name 3 times. So i went to the FD, the same girl who spends her time on FB said I was in #17 so I tell the restaurant girls AGAIN, room #17 Nop Nothing, just blank stares. Again I gave my name, Finally after 5 Minutes they figured out I was in #317, Only after some man who looked to be a manager says, "I do not see your name". I said it's not my fault YOU can't find my name. Finally after 5 minutes I was ALLOWED to get my coffee. Whomever Hires these employees does not train them."

"Friendly reception staff. Property clean and safe although very busy with international tourists! Great location, few minutes walk from many 'must visit' sites. VERY close to Sao Bento train station. We were room only but paid extra for breakfast one morning. It was excellent. Great choice of food and really delicious. Bonus of little swimming pool and tranquil gardens, oasis in a city centre. Blackout curtains and sound proof windows guarantee a good nights sleep too. Highly recommend this hotel ****"

"This was our second stay, and this time we came with the kids an excellent decision. The hotel is elegant, boutique-style, and beautifully designed. It feels upscale yet welcoming, with modern, clean, and comfortable rooms. The location is perfect (we joked that everywhere we wanted to go was just “straight ahead” from the hotel), and the green garden and pool are a true oasis in the heart of the city, a rare treat that added a relaxing touch and pool time to our city break. The staff were helpful and kind throughout, thanks to Bruno and especially to Manuel for his outstanding service, great attitude and support. (thanks :)). We’ll definitely be back on our next visit to Porto."