"Still in the hotel as I write this. 😐
It is the last week of September and contrary to the hotels reply to the previous review there is NO entertainment, despite it being a Friday night. We were supposed to stay from last Monday night, 22nd September, but instead we had to book a room in Palermo as the hotel is so far away from the airport and there was a train strike so we missed the last train to here. The following morning we made our way here using 2 train connections. Arrived at the train station in the local town and realised there weren't any local taxi's. We rang the hotel and they sent a shuttle bus, which we were grateful for. However we had not been informed of this.
First impressions of the hotel, it was beautiful and the scenery was spectacular. Rooms were clean and spacious and cleaning staff were very efficient. Beds comfy, fridge in room but not a minibar as stated. Also no kettle/ coffee machine. Small disappointment.
😒 However, things got worse. I knew there was a free shuttle bus to the beach. But when we were ready at 12.50 I was told we had to wait until 15.00. We waited and then discovered that the beach was empty and miles and miles away from the local town, with a cafe with staff who didn't understand what we were saying.
There is a beach in the town with local shops and cafes but they at first refused to drop us there and said there were no local taxi's. However another receptionist explained that we could be dropped there if we agreed to paid €3 per person per trip. We didn't mind this but it was never explained even though we asked 2 receptionist about taxi's into town. The third receptionist did explain on the 3rd day of the holiday. 😬
Then I asked about a lift on the bus to get a train after 8 am and staff were so unhelpful, saying the shuttle bus does not run until 9 am and to a ring a taxi in Patti, 30 minutes away to get a lift to the station, 10 minutes away. Now we have to walk 25 minutes down a dangerous road with dangerous drivers with a large suitcase and other bags to get our early morning train. We have a family occasion in Patti at 11 am on Sunday morning.
The positive points of the hotel are paled into insignificance with the negative points of our stay. And we also have to leave a day early and stay in Palermo again as the shuttle bus/ lifts to the local train station are non existent for an early train. We need to leave our family celebration early and return to Palermo and pay for a hotel on the Sunday night so we can make our late morning flight. The cost of a private transfer was quoted at €500. 😱
There is an older lady in reception who is very rude and unhelpful. When I explained that non of this is made clear in the book in the room, she argued with me and I proved her wrong. The only information in English is about the restaurant and the room safe. Absolutely nothing about shuttle bus or any information about the local town. No information about local restaurants, bars, day trips or local church services or medical and emergency services.
These are pieces of information found in every hotel throughout the world in many different languages.
The staff speak very little English and I found a few of the receptionist were very very unhelpful, however a younger lady did try her best and checked in with us regularly when we sat around the outdoor area bored stupid. There is nothing to do in this hotel for anyone except the beautiful pool. The breakfast was OK but the hot food was lukewarm and I wasn't impressed with dinner. If you didn't like shellfish or pasta there was only salad and cold roasted vegetables.
Needless to say, we will not be returning. 😡"
