Festival Village

"I just got back from this hotel and was worried as it has mixed reviews. I’m going to give my own detailed review and how we experienced this hotel. Reception: Reception is kept clean and it looks lovely and well presented, the lifts are small there is 3 of them but they were manageable. There is a lovely snack area ( we were all inclusive) that had nuggets, chips, pizza, toasties, onion rings etc. They are trying to stop reusable cups so you’ll be expected to pay €1 per reusable cup that you’ll get at the end of your holiday when you leave. Restaurant: They have a different theme every night but not a lot of choices, I am a very fussy person so chips was on the menu for me every night but I’m also not a complainer. Desserts was pretty much the same every night, not the worst food but could have been better if more choice was available. There was times we had to wait for dinner as they place was fully packed which I didn’t get why they would house too many people and not enough seats at the restaurant. Breakfast choices weren’t bad from fruit to cake desserts, cereal, toast and a cooked breakfast. Lunch I never really did as was always out. Rooms: Rooms were clean absolutely no issues with the cleanliness but I will say that they are in need of decoration and an updo. White walls with some tiles cracked in bathroom and skirting. There was a safe but there was no locking mechanism we didn’t ask for one so not sure if they are available at the desk. There is a tv with a few channels and a dining table. Blankets are available and beds are comfy to an extent. Aircon in rooms was lovely and nice view from balcony. Pool: The pool is small, it is also very very cold not due to the hotel itself but it was freezing even with the 28 degree sun on us. Plenty sun loungers but no music. Life guard is on duty from 10am and is mostly on her phone but is aware of what’s happening. Smaller kiddy pool was dirty when we went in first time however was cleaned out after a few days. You do get pool side games for children aswell with the entertainers who really try there best and are great with kids. Staff: Staff are friendly but not a lot of them smile, a few of them at the bar had very sour faces but the others were very polite and helpful when needing assistance with bus’s and things. Entertainment: There is a kids mini disco, bingo and then some live performance every night in that order. The live performance is different and we enjoyed the different types of entertainment from illusionsists and singers. I cannot fault the entertainment staff as they really try and engage the children to do all sorts and the adults too. Travelling: The bus stop is located right outside the hotel and if confused you can speak to the reception team and they will offer guidance. Easy to get to portaventura around 20/25 mins on bus and into salou which is about 10 mins. Bus prices arnt that expensive a family of 4 was about £10 euros to get into salou. Overall the hotel wasn’t the worst and it wasn’t the best. Family and budget friendly. I won’t be back but didn’t hate my time there x"

"Wish I could do - 1000 shocking place!. We are AI and they change for simple things. Food never seen anything like it yuk! Staff not overly helpful. WiFi rubbish forget it."

"Do not no where these good reviews are from definitely fake the room was terrible food was worse and everyone I spoke to all agrees they just wanted home this place isn't even 1 star and iam not a fussy person it's not close to anything so be prepared for alot of up hill walking the rooms are dusty don't change bedding don't clean the rooms or toilet but do give daily towels the pool is tiny and nite time entertainment is terrible to tye extent ppl are just sitting side and most of the staff have attitude apart from 1 of the cleaners iam just curious how there is not more bad reviews because everyone I was speaking to said the same thing and even changed rooms over the state of some of them and everything was out of order"