Costa Encantada Aparthotel and Resort

"We stayed at the Costa Encantada last August for 10 nights. I've a lot so say so i've broken it down in sections for ease of reading! Arrival & Room We arrived at the hotel at around 5pm, we had booked a private transfer and it took around 40 minutes from Girona airport. There was a small queue at the reception but it moved fast. The lady on reception was fantastic and explained everything to us and showed us where everything was on the map. We had booked a pool view one bedroom apartment. Our allocated room was on a higher floor (lifts available) and it did indeed have a lovely view across the pool area. The room was quite dated but still very much useable. It was light (huge windows), spacious and airy. The room was also very clean. It was more than adequate for the 3 of us (two adults and one child). The room also had a big balcony area with chairs and a table which was nice. Upon unpacking we realised they hadn't given us enough towels - a quick visit to reception and they brought us loads more. The room had plenty of cupboard and drawer space and loads of complimentary toiletries. Room was quiet at night but we did hear the odd person dragging furniture about one night. Location The hotel is located out of the main Lloret centre in a quieter area called Fenals. It was about a 20 minute walk down into Lloret centre and about 10 minutes to get to Fenals beach. There were plenty of shops and restaurants within a 5 minute walk of the hotel. There was a supermarket, petrol station and burger king over the road. Food We had breakfast every morning in the restaurant as this is the only meal we had booked. There was everything you could have ever asked for and more at the buffet. There was the usual full english options, breads, cakes, pastries, continental options, etc. Also some food cooked to order which changed each day - examples include pancakes and waffles. The food was absolutely fantastic. We arrived at breakfast around 8.45 each morning as it was quieter then - any later and it got really busy. We ate in the restaurant in the evening once (extra charge) but whilst the food was good, we never did it again as it was so busy it was carnage. We had the odd snack from the pool bar (chips etc) and these were always cooked to order. Pool Area The pool area was absolutely fantastic. There we're hundreds of sunloungers so mostly always some available (only one day did we have to sit on the ground). There is the usual mad dash at 9am which is hilarious - you can watch it from the breakfast balcony. At 9am they blow a whistle to signify the pool is open and everyone runs out - funny as. There is a newer area of the pool which is only about a foot deep and it has loads of little slides and chutes for the kids. There is a larger area of the pool which is more like your traditional pool that you can swim in. Whilst we were there (although luckily two of the days we were not at the pool) the pool had to be closed and sanitised as someone child had 'you'd know what'd' in it - two days on the trot (literally). The is a good pool bar which serves loads of different drinks and snack. Food and drink both good and reasonably priced, but service is slow as they never have enough staff on. plenty lifeguards around the pool and they were quite strict. Entertainment / Activities There was so much to do at the hotel, you wouldn't have to leave if you didn't want. Our daughter (6) enjoyed the kids entertainment such as the pool disco and the indoor kids disco. The kids animation team was really good. We watched a few of the night time family shows which were really good but did start a little late at 9pm. However when your on holiday I don't suppose it matters what time the kids go to bed! There is a large shop onsite that sells snacks, pool floats and gifts etc. Staff All staff encountered were fantastic, couldn't do enough to help you. We had an absolutely amazing time here and we all said its the best holiday we've ever had abroad. Just writing this review makes me wish I was there now! If you are looking for a great family hotel with great kids / family facilities, look no further - you'll not regret it."

"We had 3 nights 4 days and this hotel provided us with everything we were looking for! The hotel was spotless, the rooms were spacious, modern and clean! could not fault the rooms at all! the staff were friendly and helpful! We had breakfast only and the variety was fantastic! There was an option to lend towels from the hotel for 10 euros, and you could renew them daily! You had the 10 euros back once towels handed in at the end of your trip! 15 minute walk from centre and supermarket 2 minute walk from hotel! Fab holiday!"

"We were on holiday with friends and their three children under ten. We were welcomed by friendly and efficient reception staff who allocated us rooms 310 and 312. These were recently refurbished one bedroom apartments and they were superb. Plenty of wardrobe space and large walk in shower.Spotlessly clean and very comfortable. Our room lady Bibkum was excellent and helped to make our stay enjoyable. Pools and facilities excellent for the girls as well as the children's club with face painting and other things offered. Dining room was a bit hectic at breakfast during peak times but the offering and quality could not be criticised and the food station for fried eggs, omelets etc excellent too. Food was continually topped up and the staff on duty were great. Although we only dined in once at night once again the food was good. However the house wine at 14 euros was not at all and I could not understand why a hotel of such quality could not offer something better. All round good value for money with guests from across Europe especially 🇫🇷 France. Throughout our week we sought advice from reception who were always there to help with a smile and a friendly face. Although the hotel location is not far from Fenals beach which incidently is nicer than Lloret de Mare beach it is up an incline so not best ideal for those less able if you want to explore the surrounding area. Lots of good walking stretches of promenade both at LDM and Fenals beaches and some good restaurants like Xaloc and Fenals International. WiFi very good too."