Palm Court Hotel

"Really disappointed with our meal this evening. I ordered the steak frites with chimichurri sauce (£25). We asked for the steak to be cooked medium, but it arrived completely overdone, very dry, served on top of the chips with no sauce at all. We mentioned this to our waitress and asked if we could have some sort of sauce like peppercorn but after speaking to the kitchen were told that would be an extra £3.50 each. At that point we just asked for mayonnaise instead. When the waiter came to clear the plates, he asked if everything was okay. I said no, it was far too dry. He asked if we’d mentioned it to anyone, and when I said yes the waitress, his response was, “That’s good you’ve told someone.” Not exactly helpful. When the bill arrived, he made a point of saying he hadn’t included the “discretionary” service charge. The whole interaction left us wondering where on earth the management and attention to detail have gone. I’ve been a regular here for “many” years and this was not good enough."

"Great hotel with top staff. We've been coming here for short stays for a few years now and we always get a warm welcome. The rooms are clean and the food is good. Had my husbands birthday dinner here last night in a lovely large room. Jenna was brilliant as she helped organise all the last minute things. I would recommend you visit or book your special event here."

"We had our intimate private civil wedding reception here at one of their private dinning rooms and the room was amoazing, beautifully decorated with flowers and floating candles. The food was amazing. Megan our wonderful organizer was very helpful and made sure we had the best time. I highly recommend their services. We were satisfied with their service delivery."