Palm Court Hotel

"What an absolute gem of a hotel. Easy access into building. Bright airy reception. Quick smooth check-in, given by the lovely Linda. We requested rooms with easy walking distance, due to mobility issues. When booking. Was given two rooms on ground floor, they went out of their way to accommodate us. When we went into the room, it was wow!!! Such a clean beautiful room. Lots of friendly touches. Comfortable bed and pillows. Now the toilet was stunning. Plenty space, finished to a high standard. The soap on offer smelt lovely. And they did not scrimp on towels. Only issue toilet was cold. But that because I could not figure out to turn on heated towel rail. Chefs kiss was the selection of teas and coffees. Two caramel wafers. Which I enjoyed eating. Room has a stocked mini bar, at a small extra cost. Had dinner in The Bothy restaurant. Again wow! Wait staff we all attentive. Food!! I’m sorry I never took photos of it. But it was just so lush, we dived right in. Calm atmosphere in restaurant. Beautiful touches. We had an evening event, which we enjoyed. Slept really well. Comfy bed and pillows. No noise from outside or in the hotel. Met Linda in the morning, who asked how our event went. And great banter (which I enjoy). Breakfast was a small offering of continental, which was ample for our needs. The choice on the breakfast menu was good. My friend has a fried breakfast, which was a huge portion. And would fill any hungry man. I had eggs Benedict. Delicious. Check out was smooth, as smooth can be. Especially since I lost my room key. Linda again was on reception. She is an asset to your hotel. I do hope to see her again, next time we come. Cherry on the top, was the drinks voucher. We got for booking online. A nice surprise. As this will not be our last visit. We were just so impressed by the hotel and all the staff. They can provide a selection to aids to help with mobility issues eg shower chair. Just inform reception when booking. Two disabled spaces, lots of free parking. Which is monitored by CCTV. Which is reassuring . Ramp access into building. No part of hotel on ground floor was inaccessible. Restaurant did have two sections. But on booking your table, inform them, they will make sure you are seated comfortably. In the above part of restaurant. Bar is also accessible, with plenty space between tables. Which is great for those with mobility issues."

"Exceptional service, from the call before we arrived to our departure. The accessibility room had a great wet room with easy access fro the room to reception, bar and restaurant. Had a great family evening meal in the Bothy"

"Family lunch in restaurant. Club sandwich with stone cold bacon out of the fridge and no egg. Ate the rest of the stuff bar the bacon, which was a mistake as when dishes lifted mentioned the cold bacon. Waitress said she would ask kitchen. When paying bill asked about what kitchen said. Was told kitchen said was hot when it left the kitchen!! I said should have been taken off the bill and was told sorry paid now. Won’t be back."