Domes Noruz Kassandra

"This is a wonderful hotel offering a lovely relaxing experience. The staff are kind, helpful and professional. The hotel is a wonderful design with high quality food and wonderful views. Everything was perfect for our week long stay. Thank you 🙏🏻 Joanna Catalin 💙💙"

"We have just returned from 9 days at the '5 star' Domes Noruz Kassandra in Hanioti, Halkidiki. The Domes has a really good reputation and claims to provide 'culinary delights of fine dining ', 'eclectic gastronomy' and 'the food is both refined and sophisticated ' amongst other similar statements. We booked the holiday after reading this and paid a premium, expecting a fine dining experience. Unfortunately we found none of this to be correct. On arrival in the buffet restaurant, we were left to find a table which were often not cleared /cleaned from the previous diners. At breakfast we would need to seek out someone to take our coffee order and once taken it did not always arrive. Often we had to clear our own table to the service area, which is unacceptable. Several times we had to ask for plates in the food area. The food was standard fayre nothing notable to make it 5 star. The evening buffet was similar with regards to finding a suitable table. The salad bar was good but nothing spectacular and the desserts were lovely. On our first night, the live cooking station offering was a small roast beef joint together with chicken pieces in a warmer. The following evening there was pizza and one evening gyros, which we do not consider to be 'gourmet'. This area was also quite dated and scruffy. The dishes in the warmers were mediocre at best, very few protein options and many stew like dishes. They were not replenished regularly sometimes until asked and as with breakfast plates ran out. The service was reactive to requests but not proactive. For a 5 star hotel, once again, unacceptable. Drinks prices were 5 star with a glass of wine €10 + and bottles of wine over €40 . We did not want to pay those prices they did not match the food offering. We did not want to spend time in the area. The hotel offers an exchange from evening meal to lunch with a set meal in the restaurant. This was good but a very limited choice of risotto, pizza or pasta. We tried this option on two of the days but chose to eat out for both lunch and evening meal for the rest of our stay. We were asked for feedback, which we gave honestly, the response was a sequence of bland platitudes and we felt we had to continually repeat our concerns. The room was quite dated and very poorly lit. On a positive note the bed and bedding quality was really good and the housekeeping ladies were excellent. The hotel did provide a late check out and reduced our extras bill but it did not make up for the problems we encountered during our stay. We were disappointed with our stay. We expect better considering the overall cost and associated 'reviews'."

"Hotel is relatively clean, the staff mostly friendly. However, we noticed unpleasantly that some employees in the restaurant area had poorly maintained clothing with heavily soiled sneakers. In our view, the food corresponded at most to a 4-star level. Regularly almost cold fried eggs as well as numerous lukewarm dishes were disappointing for us. The wine selection, on the other hand, was good, though the prices were definitely at a 5-star level. Particularly unpleasant was the constant loud background music in the lobby and almost the entire outdoor area. The lounge chair covers were in part significantly soiled; after rain, they were like a sponge. Our original room was very small. The closet, in which the safe and ironing board were also housed, was only about 60 cm wide. After our complaint, we received a sufficiently large room with an appropriate closet on the third day. Unfortunately, the mattresses there were significantly saggy and had large hollows in the middle. After another complaint, the mattresses were replaced. In summary, the hotel did not meet the level for us that we expect from a 5-star establishment. We will therefore not return."