"Would NOT recommend this hotel . We booked well in advance of our stay but were given a room on the 8th floor which was a disabled room with a walk in shower, low hand basin and an array of alarm chords. We were told that no other room was available. The room lacked a remote for the TV, a working hairdryer and someone had left a used razor in the shower.
On the second day we were moved to a better room on the second floor so were able to walk up and down the stairs easily as there were only two lifts which were always full.
On our third night we were woken up at about 1am by a loud cracking from our aircon unit which we then realised was dripping lots of water on the carpet and keeping us awake. We switched it off and managed to stuff towels in it to stop the dripping.
On the morning we left we thought that our troubles were over, wrong !
About 9.30am there was a fire alarm. We left the building but couldn’t see anyone telling us where to muster. We went to the front of the hotel and met others and eventually someone told us to go back in, the alarms were still sounding! Some people had not vacated the building and continued having breakfast. I really hate to think what would have happened if this had been a real fire! The alarm sounded again as we were fetching our bags down - we just left .
To be fair to the staff they were polite and friendly but just overwhelmed, with just one person seeming to be on the desk for busy check in and out times.
Nobody seemed to be aware of any fire training (you never should allow people back in a building with an alarm sounding)and I
believe that this place is unsafe to stay in ."