Village Hotel Bristol

"A bit of a trek into Central Bristol. As with other Village hotels it's all a bit style over substance but that's how gym going trendy 30 somethings like it Rooms are OK but if you are trying to rest during the day some rooms above the gym are noisy. Since I last stayed in thr Village (Southampton but virtually identical hotel) the food has suffered from inflation as well as shrinkflation to the point where my £25 allowance won't stretch to a full meal, service is slow and last night's main course was average at best, the pudding (apple & blackcurrant crumble) was singed on top and served with an egg cup full of custard. I dont expect the food to be on par with my recent cruise but I expect better than this considering the price charged. It took just over an hour from ordering to finishing, I then had to rush to my work for the evening."

"After booking the Village Hotel Bristol, I took the upgrade offer for a Club room which offered early check in. No were in the confirmation emails did it say early check in was 2pm. So I did a quick google for Village hotel early check in which came back as 1pm. I had already paid for a late check out as well, so thought great we can get there for 1pm. On arrival at 1pm I was told the club room check in was at 2pm and not 1pm, which is different than the paid early check in, and if I wanted to check in at 1pm I would need to pay £15. I showed the manager the email's which did not say club room check in was at 2pm, and I assumed as most other hotels offer one early check in time that Village would be the same, considering first time booking Village hotels. There was no kind of customer service or any kind of concern we traveled to get to the hotel and the manager made us wait in reception for an hour, even wanted to cancel our booking which would of left us stranded. It was never about the £15 considering paid over £115, paid for late check out and club room upgrade. For me this was a test to see how Village Hotel really treat their guests, and I'm afraid failed compared to other hotel brands going beyond their usual service to make a great guest experience. Homestly can not understand the same room you will give me at 2pm which is ready at 1pm if I pay £15 and can’t be provided to me now as a sign of we are sorry our confirmation emails were not clear with your check in time, and we will get that rectified."

"I stayed at this hotel for buisness, so I was in a double room on my own. It was a "Club" room, witth the bathroom area behind a glass partition. Although the shower area had some (Fairly impressive) touch-button privacy glass, the toilet had no such luxury. Therefore, unless you want to experience every grimace, shudder, groan and general farty noises while your partner parks their breakfast, I think you need to find a different hotel."