"Recently stayed here for two nights and it was one of the most positive hotel experiences I have ever had. Every member of staff I encountered was friendly and helpful. Even the housekeeper wished me a good morning when I passed her in the hallway. I decided last minute to stay for an extra night and wanted to keep the same room, and the reception staff made this process very straightforward, which I appreciated.
There was a lovely lady working the dining area during breakfast - sadly I didn't get her name (I remember she had dark hair, glasses, seemed to be around her 40s), but she was incredibly welcoming and kind, and made the breakfast experience a positive one (which may seem strange, but as an incredibly anxious person travelling solo, walking into a large dining hall full of people can be very daunting).
The food itself was also of very high quality, and plates/utensils/eating areas were very clean. Also, for anyone looking for convenient snacks or drinks at short notice, there is a small cubby area opposite the reception desk where you can grab what you want and pay for it at the bar.
The room was pretty clean. My experience working in hotel housekeeping management means I can be a little more diligent about checking room cleanliness than the average traveller, but I couldn't find anything serious to complain about. There is evidence of weekly/monthly tasks needing a little more TLC - for example, mould in the shower corners and dust on light fixtures - but in general the room itself was up to a good standard, bedding was clean with no marks or trapped hair, and the carpet had been thoroughly vacuumed.
The bed was very comfortable, as was the sofa. My room had a shower (unsure if other rooms have baths as an alternative), and it was easy to use and the water was pleasantly hot. There are bottles of shampoo and body wash included in the shower, and a helpful sign in the bathroom indicating that other items can be provided for free at reception. The room also includes an iron, ironing board, clothes hangers, hairdryer, heater and spare bedding.
The room had working air conditioning, which was much appreciated. At the time of writing this review we are in the middle of a heatwave, so it was wonderful to come in from the hot weather to a room that felt refrigerated!
As far as local amenities go, the location is optimal - there are multiple supermarkets and coffee shops within walking distance, as well as a pub directly across from the hotel itself. There is on-site hotel parking but it needs to be paid for (using a machine outside the hotel). At the time of writing, parking for 24 hours cost £6.00.
All in all, a highly positive experience! I'd definitely recommend staying here, and I look forward to coming back in the future."
