Ommaroo Hotel

"Hi. We are frequent visitors to jersey. Visited this hotel before and good memories. However, tonight we returned for the last time. We visited as non residents. My partner had fish and chips which was good. I made a bad choice mainly because the dish listed did not include full ingredients. Olives were not mentioned. When I brought this to staff attention they said I should have known To make matters worse when paying, a 10 percent service charge was added which is not listed on menu. This was dropped when addressed. Please be aware i personally would not return"

"This was our first visit to Jersey and the Ommaroo came recommended by our travel agent. This would have been perfectly adequate for my husband and I but we had my 87 year old mother-in-law with us who required a wheelie walker and a wheelchair. This hotel should not have been recommended for anyone with severe mobility issues as the entrance has steep steps at both the front and rear. This is something we need to feed back to the agents. The staff gave us a very warm welcome and were helpful throughout. The wheelchair we had pre ordered, was not delivered until our 3rd day (we have also fed this back to our travel agent as it was not the fault of the hotel) The hotel is quirky and has a lot of history which you can read about. Also, being Grade II listed means the owners are limited with renovations and as such there are many steps and stairs up and down within the hotel. Not a problem for the able bodied but my mother-in-law was not able to get to sit outside by the swimming pool as this meant negotiating a very steep staircase and there is no lift access. She did have a room on the ground floor and we had asked for a level access shower. Her shower cubicle (Room 61) was very small and had a large step up into it which was difficult. The shower door also fell off and caused a huge scare. We reported this straight away and maintenance were sent to look at it but she continued to struggle with opening and closing it and was frightened it would fall off again. My husband and I were in Room 6 on the top floor with a sea view balcony room and this was lovely with plenty of cupboards and drawers for storage. Sitting on the balcony is not really an option here though as the main road is directly outside and very noisy. The breakfasts are buffet style and we found to be very good with plenty of choices of fresh fruit, cereal, juices, yoghurts etc or full cooked option if you prefer. There were only fried eggs but I asked if it was possible to get scrambled egg and the wonderful Esther sorted this for me several times. We ate in the hotel one lunchtime and 2 evenings and found the food to be of excellent quality. A special shout out to Simon in the restaurant who is a very polite young man and we very much enjoyed chatting to him. He made sure my MIL was ok at all times. There are also many places close by serving excellent cuisine. We ate at De L’Etang, Saffron, The White Horse and the Normandie Hotel. There is a bus stop almost outside the hotel which runs frequently and the buses are all wheelchair friendly. We loved our visit to Jersey, it is a beautiful island and we will definitely be visiting again. St Helier is an excellent base for a first visit but obviously quite busy so we may explore other options in quieter areas next time as we both love hiking and cycling and there is certainly plenty of that on offer in Jersey! Many thanks to the Ommaroo for being as helpful as you could for us under the circumstances and certainly wasn’t your fault this beautiful hotel had been recommended for a person with mobility problems."

"Just returned from a week's stay at this lovely hotel. It's right on the seafront - just 10 minutes walk into St. Helier or if you prefer to go by bus, the bus stop is about 50 yards from the front door. The hotel itself is impressive - very clean, nicely decorated and has a well stocked bar where you can relax with a lovely view of the natural lido. The staff are all amazing - all very hard working, polite and friendly. Nothing too much trouble. Breakfast is very good with choice of cereals, fresh fruits, pancakes etc, also a hot food choice if you like full English. Over all, we were very impressed by this place and thought it should be a 4 star rating instead of a 3 star. Would definitely recommend and would stay again if we ever return to Jersey. Only one small negative - the weather was very bad whilst we were there and although the main body of the hotel always seemed warm enough, our room was very cold at all times with no heating on, which also meant that there was nowhere to dry towels after a shower so they were still wet the next morning. Apart from that, everything was great and we had a very enjoyable stay."