"I have edited my review after my first complaint and speaking with the front of house team on areas.
Food : poor quality and the most limited options possible- if you are vegan or vegetarian you will live on salad + olive oil.
- All inclusive is not all inclusive you can not have a lot of things.
- You are not allowed to have food in your room- to eat on your balcony, you are not allowed to take food from the restaurant. - I was told this infront of the other guests in the restaurant and when I asked why- its just the rules of the restaurant. As someone who fasts normally throughout the day, but also needs to balance their sugar levels, I was told off for taking some water melon and grapefruit to consume on my balcony in the heat , or even if I am sitting by the pool - currently the temperature is 34 'C. - I was then forced to eat this before I left the restaurant. The rules of the restaurant is you can eat whatever you want from the hours of the restaurant but only in the restaurant.
- There is no other food options other than the one restaurant, which is shocking. I have lived on lettuce, pickled beetroot, cucumber, tomatoes maybe some fish and I had a chicken skewer yesterday. The rice is ardent and not cooked properly. The hot section of food looks inedible. I have stayed away from most options provided, other than salad.
- You can't take water out of the restaurant, you cannot fill your water bottles. Room service has not provided me with water for my room. So I have to go to the local supermarkets to buy this. In light that I am not filling my water bottle up with wine, or beer just water to have and keep hydrated- those are the rules!- the issue regarding water was on my first day I had breakfast, left the restaurant and came back to top up late- in the was told I am not allowed, as I have left the restaurant and I should go to the chill out bar. I went to the chill out bar and asked if I can top up for water, the waiter said no. I went back to the restaurant where I was originally told I could not to up water and the waiter there said, you can only have water after 09:30 am from the chill out bar...I went back to the chill out bar as it was 08:45 and said can I at least have a bottle of water or is there anywhere in the hotel where I can get water- they replied your an go to the gym. the frustration of going back and forth for water in my opinion was unnecessary.
- If you stay by the pool all day and chill out bar- you can have drinks but no snacks. only food from the restaurant in the allocated times. and food and beverages must be consumed only in the restaurant.
- You are not allowed glassware in your room- yet there are water glasses (no water) in your room. On arrival, I was told that I could have the option to take a bottle of wine when I received my room key, just ask the waiters. So, when I asked on my first day, I was told 'No, you can have a glass at the bar'. - The reason when I asked why, was 'no glassware in rooms'. However I have seen two rooms have champagne and champagne (glass) flutes delivered to their doors on my floor....
- Smoking/Vaping - I was told that I have to smoke outside the front of the hotel, fine not a problem - yet I have seen other guests smoking near the pool and in the chill out area. You are also not allowed to smoke on your balcony in your room. Fine not a problem. I enquired abut the smoking policy at reception - I was told its is not allowed, yet I see other guests doing this and not being told off- another inconsistency. I just vape on my walk down to the beach.
- SPA: yes you have to pay, so I paid. - It was amazing!
Book a spa treat ment and spa session.
- Tea and coffee: you are not allowed to take coffee, tea or juice out of the restaurant to have in your room or in other areas of the hotel. In your room you only have two small sachets of coffee. When I ask the cleaners to have more coffee, it was a mission, but eventually, I got an 2 extra sachets...
- General entertainment the hotel....none- I did hear a singer on my first night, but if you want to live back in the 80s then you missed a singer that sang Tina turner.
- Pool area, it's nice if you have podcast to chill out. No entertainment or music so you can get bored if you are there all day, everyday. if that is your vibe, then it is ok.
- General inconsistent information on hotel rules, and staff give you different answers.Having said this, the reception team are very easy to talk to and they speak an array of languages.
Overall, I stayed to have a vacation, recover from surgery, destress and have a birthday weekend and not let people give me negativity, Preferably I spent most of my time at the beach away from the hotel."