4R Regina Gran Hotel

"Had a lovely stay at the hotel. Staff were friendly, food was nice and rooms were cleaned each day."

"Before our stay, I wasn’t quite sure what to expect, as I had read a number of mixed reviews. Some guests hadn’t been impressed with the meal buffets, but we found them to offer a good variety of choices. Yes, there was a lot of local food, but personally, I think that’s a good thing. You can’t travel to another country and expect everything to be the same as the cuisine back home — it’s nice to experience local delicacies. There were also complaints about the pool being dirty, but we certainly didn’t find this to be the case. The pool looked clean to us. There was some wear and tear, and the grout between the tiles could definitely do with being redone, but I wouldn’t describe the pool as dirty at all. In fact, every morning someone was out power-washing around the pool area and using a leaf blower to keep everything tidy. The kids absolutely loved the pool. I also couldn’t fault the rooms. They were immaculate and cleaned every day. Some reviews mentioned that the staff weren’t friendly, but that wasn’t our experience at all. Everyone we met was kind, helpful and courteous. If I were to nit-pick, I would suggest putting signs in the lifts and corridors asking guests to keep noise levels down during certain hours. On several nights, we were woken by other guests shouting and making noise in the hallways. I also wasn’t particularly impressed that guests had to pay extra to use the indoor pool and jacuzzi. I feel these facilities should be included as part of the stay. Overall, though, we had a lovely experience. The hotel is also in a great location, being only around a 15–20 minute walk from the main hub and PortAventura. We would definitely come away with many more positives than negatives from our stay."

"Absolutely not worthy of a 4-star rating"