"Here’s a polished and balanced review version you can post online or submit to the hotel:
We recently stayed at Flora Garden Beach Hotel and overall had a pleasant holiday with some very good points, but also several areas that could definitely be improved.
Firstly, the staff throughout the hotel were generally very helpful and friendly. The pool bar staff in particular were excellent — always smiling, happy, welcoming and pleased to serve guests. The beach bar was also a lovely area with good music, a great drinks selection, cocktails, wines and comfortable seating, although it can get very windy on that side of the beach.
The pools were clean and well maintained, however the issue of sunbeds being reserved very early in the morning was frustrating. One guest placed towels on six beds for only four people and then disappeared for breakfast. We feel the hotel should manage this better as all guests are paying customers and should have a fair chance of getting a sunbed.
The main reception area could also do with updating as the furniture feels quite old and dated now.
Food-wise, the main self-service restaurant offers a very large selection, although much of it is repetitive each day. Typical options included salads, pasta, spaghetti bolognese, soups, breads, mini flatbread pizzas, potatoes, chips on some days, turkey dishes, lamb or beef casseroles, lentil casseroles and fish dishes, although the fish was often very hard and dry. Breakfast had plenty of choice including pastries, rolls, scrambled eggs, boiled eggs, mini sausages, cereals, yogurts, cheeses, fresh fruit, fresh juices and jams.
The terrace seating area at the main restaurant is extremely popular and can be difficult to get a table during busy times.
One disappointing area was the pool snack bar, which unfortunately felt very disorganised. The waiter often did not check table numbers properly before delivering food, meaning plates were regularly left uneaten at tables or taken back to the kitchen. The food was also frequently cold and being sent back by guests.
However, the standout dining experience for us was the Seafood & Beach Restaurant near the beach. The food there was freshly cooked to order and brought directly to your table by attentive waiters, making it a much more enjoyable experience overall.
Unfortunately, during our stay we noticed many guests coughing, sneezing and suffering with sore throats. Towards the end of our holiday we started avoiding the communal buffet areas as some people were coughing into their hands or near the food and then using the shared serving utensils, which made the buffet feel unhygienic at times.
Entertainment-wise, the beach bar atmosphere was enjoyable, but the DJ in the piano bar was unfortunately very poor. He refused song requests and insisted he could not add songs to his playlist. Once the main entertainment finished, his music choices quickly emptied the area as guests lost interest.
We stayed in a Deluxe Sea View Room. The view itself was lovely, although the room was quite small. The balcony was also very compact and only just fit a small table and two chairs. The fridge door was broken but still usable if lifted carefully to close. Drinks and water were replenished daily which was appreciated. The room included a kettle and herbal teas, although proper English breakfast tea was difficult to find. Milk was provided as powdered sachets, usually only two per day. The bathroom had a shower only and instead of daily mini toiletries there was just a wall-mounted soap dispenser, which felt below expectations for this type of hotel.
There is also a wellness spa available on site, although we did not use it. The coffee shop included within the all-inclusive package was lovely and the staff there were especially friendly.
Overall, we enjoyed many aspects of our stay thanks to the friendly staff, beautiful beach setting and relaxing atmosphere, but there are several areas where the hotel could improve guest experience considerably."
