Aparthotel Rakowicka Residence

"We recently stayed here for three nights during our visit to Kraków. The location was excellent, and the staff were friendly and helpful throughout our stay. Breakfast was okay, with a buffet-style selection. The gentleman working in the breakfast area each morning was particularly attentive and helpful, making sure everything was topped up whenever anything was running low. We stayed on the second floor, and the room was a good size, with a comfortable, clean bed, air conditioning and heating. However, the room itself was in need of a thorough deep clean, particularly the bathroom and carpets. There was only one pillow per person on the beds, so on our second day we went downstairs to find a member of staff to request extra pillows and towels. These were provided without any issues. However, our room was not cleaned or checked at any point during our three-night stay, which was disappointing. Our biggest issue was the check-in process and gaining access to the building and our room. There was a contact telephone number displayed on the entrance door, but it was difficult to read as the notice was hanging off. Luckily, we arrived early in the afternoon and managed to buzz through to a member of staff. Unfortunately, it was her first day, and although she was lovely and did her best to help, the whole process was very disorganised. We were initially let into our room using an override code provided by the member of staff and were told that our own access code would be sent by email or WhatsApp. However, despite waiting hours, nothing arrived. As we knew the member of staff was finishing at 7 pm, we made the decision to return to the apartment before she left, as we were concerned we wouldn’t be able to get back into our room later that evening. When we returned, she had four different mobile numbers written on a piece of paper and wasn’t sure which one belonged to us. We eventually managed to get our access code after waiting over five hours. Had we arrived later in the evening, or not returned before the staff member finished her shift, we could have been left unable to access our accommodation. This really isn’t acceptable, especially when guests are travelling from another country. Overall, the apartment is in a fantastic location, and the staff we dealt with were genuinely lovely and helpful. However, the check-in arrangements were extremely poorly organised, and the standard of cleanliness and housekeeping needs improving. It’s a shame because, with better communication, a proper cleaning routine and a more reliable check-in system, this could be a really good place to stay."

"When it comes to the accommodation, I have absolutely no complaints. It is located close to the bus and train stations, as well as Galeria Krakowska. The walk from the station to the hotel takes about 5 minutes, even with suitcases. The property itself is located at Rakowicka 6, just a short walk from the main square. There is a public transport stop right opposite the entrance and another one across the street, making travel from point A to point B excellent. As for breakfast, it is served buffet-style, just as you would expect from a hotel—the price, if not included in your room rate, is 39 PLN. Regarding the room—the triple room I stayed in was clean, nice, and cozy. The bed was soft, and I slept really well. To sum it up briefly, it is a good hotel where the price-to-quality ratio perfectly delivers what it promises. If I return to Krakow, which I definitely will, this place will certainly be at the top of my list. Negatives: Perhaps just two things—smoking and the view. Smoking: if you want to smoke, you have to go out onto the street in front of the hotel, as there is no designated smoking area anywhere on the property. The view: the accommodation states that it offers an inner courtyard view, but I am not sure I would call it much of a view (see photo). Maybe it was just my room since I was staying on the fifth floor. However, these are just small details that are worth mentioning, and they didn't take away from my experience in Krakow or the comfort of the room at all."

"Great location but hotel not the 4 star as advertised. We travelled as a family and had 3 rooms that varied in size and amenities. The hotel is in need of a good clean and 24 hour reception. On arrival, we could not enter the hotel, it required a key code, we waited for assistance to provide this to allow entry, then to wait for further details on room numbers and key codes. We couldn’t find one of the rooms, and had to message for instructions which required a different lift to access. This information could have been provided via email before arrival at the hotel. Our 1st floor room was accessible via outside entrance that was dark, it wasn’t ideal trying to read a code from the phone in the dark, this room was the worse of our 3. It didn’t contain a safe or iron as contained within the room descriptions. The bedding was marked, we messaged and was told it couldn’t be changed tonight but that they would arrange it to be changed the following day, advising it was probably iron burns. It was not changed during our 4 night stay. The 2nd room, 4th floor was much larger, had a balcony but again no iron and in need of a clean. I requested an iron and was told it would be left in my room, but again, another promise they didn’t deliver. The 3rd room was 5th floor, this was much nicer than other rooms, had both safe and iron. Tea/coffee were not topped up,bins not emptied and rooms were not cleaned and towels not changed during our stay, we had to request clean towels. This hotel could be great with a clean, daily house keeping, safes and irons in rooms (as advertised) and a 24 reception."