Kasbah Tamadot

"Owned by Richard Branson. Michelin gives it three stars (keys). At a relatively low elevation on the Marrakech side of the High Atlas Mountains and a mere 45-minute drive from the Marrakech airport. 42 “rooms.” What I have found over the years writing Tripadvisor reviews is that it is easier to write criticism than compliments. Probably it is because I am almost 70 years old and have traveled a bit. Regardless of the hotel’s superlatives, somebody else probably already did it better. The have very few criticisms of Tamadot. The most significant one is that nobody was there to greet us when our car arrived. That is unheard of at this price point. There were some minor service gaps. For example, we went back to our room after lunch on our second day and were locked out. They miscoded our key. The “key” mistake verses the “greeting” mistake illustrates an excellent point. The key mistake was just life. Somebody miscoded our key to be for one night instead of four nights. Humans make mistakes. Greeting your guests upon their arrival is table stakes in this business. The “greeting” mistake illustrates a management failure, the “key” mistake does not. Here is how the “greeting” mistake should have been handled. The doorman should have taken note that two cars had arrived simultaneously. He should then have immediately alerted the duty manager, and an all-hands-on-deck alert should have been issued. Then one of the men at the entrance should have greeted the van and one of them should have greeted our car while the reinforcements were on their way (there was more than one man greeting the van). It should not have been possible for me to carry my bags to the front desk, but I did. Don’t get me wrong, once I got inside with my bags, the staff were all over me trying to get my bags, but I am not sure they got the message that I was sending when I assured them that I did not want to inconvenience them. This was not the first time when two cars arrived at the same time, and there should be an established protocol for those events. The irony is that the staff were beside themselves about the key mistake, but not one person apologized about the lack of a greeting upon our arrival."

"An incredible place. From check in to check out we were treated so well by all the teams. The food and service was incredible, our room (23) was gorgeous and the minibar was even topped up daily which we weren’t expecting! We had a hammam and massages which were amazing. The grounds were beautiful and had stunning views of the mountains and valley. A perfect 3 night stay."

"Our stay was really lovely. Everyone considers service to be of high importance, and the staff will do everything possible to make you feel at home. The “tent” we stayed in was very comfortable and had a beautiful view."