"1️⃣There is NOT a staff member on the premises 24 hours a day. If we had known this previously, we would not have booked this hotel. We had some questions upon arrival and no one was there to assist us. We were given a code to enter the door via WhatsApp (not even sure how he found me there as I never use the app) and a key was at the desk.
2️⃣Evidently, the country of Italy requires each hotel in each city to charge guests a tax per person/per night. We did not know this as we were not told before our stay. Nothing was mentioned of this online when we booked it. It was also not mentioned during our stay. It was not posted at the welcome desk or in our room. This was only mentioned to us at checkout, so when were required to pay an additional 24 Euros at checkout—even when we paid in full with the online booking, we asked questions of the employee. We were treated rudely by the staff member when we asked about this charge. We asked to speak to her manager, and she eventually called him—begrudgingly. When we asked her why she had not told us about this charge when we checked in (oh, that’s right! No one was at the hotel when we checked in!), she told us that she assumed we knew. 🤷🏻♀️ The manager did not assist us on the call. He just kept repeating that it had to be paid. I asked why it was not communicated before, and he had no answer. I asked why it was not posted in the hotel or in our room. He had no answer. We, clearly, did not know that this was required and due to the way it was communicated as we are, literally, running out the door to catch our train, it seemed like we were being taken advantage of. Now, that we have left and done our own research, we see that the city tax is a “thing,” so know that ad you are planning your trip to Italy.
3️⃣The only perk of the hotel, in our opinion, was that it was in walking distance of the train.
4️⃣We would not recommend staying in this hotel again, and if we return to Florence, we would NOT stay here again."
