Kipriotis Village Resort

"I honestly do not know where to start. The photographs on Jet2holidays bear little resemblance to the reality we experienced. I strongly suggest that you review both the promotional images and the rating given to this resort, because it does not deserve even one star. The difference between what was advertised and what was actually provided feels like a complete scam. I am enclosing additional photographs which show just how shocking and unsafe this resort is. In one of them, there is a dead rat lying on the path to the kids' club. This alone should raise serious concerns about health and safety standards. This was not a safe environment for families or children. On the day of our arrival, I reported bugs in our room to reception. When nothing was done, I reported the issue again. After the second complaint, no action was taken either, so I eventually gave up. However, every day seemed to bring a new problem. The list included mould around the bathtub, a dirty kettle, a leaking roof over the restaurant during Sunday breakfast, a fridge in our room that suddenly stopped working, and water dispensers in the dining area that were either dirty, broken, or not functioning properly. When I asked about laundry facilities, I was informed that these were not working either. The food was equally disappointing. Even simple fish fingers appeared to be mostly breadcrumbs covered with even more breadcrumbs. Much of the food was excessively salty, greasy, and of very poor quality. The dining experience was made worse by sticky tables covered with mats that looked as though they had not been washed for a very long time. Basic items were often unavailable, including soup bowls and tablespoons. Dirty plates were regularly left in circulation. The general cleanliness of the resort was unacceptable. The children's pools were dirty, there were leaks from the roof following rain, and maintenance standards throughout the property were clearly inadequate. Taken together, these issues created an environment that was unpleasant, unhygienic, and, in some cases, potentially dangerous. Given the significant gap between what was advertised and what was actually provided, this holiday fell far below any reasonable standard that could be expected from the description, photographs, and rating used to market the resort."

"Just returned from a week here and, to be completely honest, I would not rate this hotel as four-star. There were a few positives, but unfortunately there were far too many negatives for us, and the overall standard was nowhere near what we expected. From the moment we arrived, the reception experience was very hit and miss. Some staff could be polite and helpful, but others had a terrible attitude and came across as rude, dismissive and as though guests were an inconvenience. Customer service was definitely not what you would expect from a four-star hotel. You could speak to someone who was perfectly pleasant one minute and then encounter a completely different attitude from another member of staff the next. The hotel also had poor smells in various areas, particularly around some of the communal areas. At times there was an unpleasant smell of rubbish and drains, which really wasn’t pleasant when walking around the hotel. There were also far too many black rubbish bags, dirty-looking areas and piles of rubbish around the grounds. We saw bags and even bedsheets left in corners and along pathways where guests were walking. These things could easily have been moved away from guest areas and made a huge difference to the overall appearance. The rooms are extremely dated and desperately need modernising. Thankfully, our bathroom was clean and we didn’t experience any major problems with it, so perhaps we were lucky. However, don’t expect your room to be cleaned every day. Our room was only cleaned twice during the entire week, which for a hotel claiming to be four-star is simply not acceptable in my opinion. The food was average at best. It was edible, but very repetitive, and seemed to be pretty much the same every day. The buffet hall is absolutely enormous—more like a rugby stadium than a hotel restaurant—and at busy times it could be noisy and chaotic. There was nothing particularly special about the food, and after a few days we were bored with the choices. The swimming pool area is probably one of the better parts of the hotel. There is plenty of space and lots of sun loungers, but unfortunately the pools were absolutely freezing. Honestly, it was like getting into the Antarctic! 🥶 After five minutes of moving around you could just about tolerate it, but it certainly wasn’t relaxing. The animation team deserve credit because they really did try their best. They were always smiling, friendly and making an effort despite everything else going on around them. The grounds staff were also working hard, but the general cleanliness and maintenance of the hotel let them down. And then there’s the alcohol… where do I start? 😂 The drinks were extremely poor. The local beer tasted incredibly cheap and watered down, while some of the spirits tasted like paint stripper. The cocktails appeared to contain more food colouring than anything else! 🫣 Being served drinks in plastic cups also made the experience feel very cheap and certainly not like a four-star resort. The beach is very windy, so be prepared for that. The hotel sun loungers on the beach are honestly embarrassing and looked tired and uncomfortable. However, if you walk a little further along, there are some really nice, comfortable and spacious loungers available for around €10. Personally, I didn’t mind paying that because at least you could actually relax on them. The island itself is absolutely beautiful, and this is probably the biggest positive of the holiday. I would 100% return to the island again. We did the three-island cruise, which was an unbelievable day and something I would definitely recommend. We also did the sunrise trip into the mountains, which was stunning, with beautiful little villages and amazing scenery. Unfortunately, the hotel itself reminded me of Butlins at times, rather than a four-star resort. There were lots of guests complaining during our stay, and after experiencing the standards ourselves, I could understand exactly why. The general attitude from some staff, the cleanliness issues, rubbish, unpleasant smells, dated rooms and poor food all added up and really affected the experience. We also heard comments from several other English guests about staff allegedly leaving because the hotel was changing hands. I can’t confirm whether those rumours are true, so I won’t comment on that as fact, but there certainly appeared to be staffing and management issues during our stay. Another thing worth mentioning is that there didn’t seem to be enough bins and toilets in some areas, and more could definitely be done to maintain the public areas and make them cleaner and more welcoming for guests. If you are someone who has very low expectations, doesn’t mind basic standards and isn’t bothered by poor service, then you may be perfectly happy here. But if you are booking a four-star hotel and expecting four-star standards, I would definitely manage your expectations. Would I return to the island? 100%—in fact, I’d return a million times over. Would I ever return to this hotel? Absolutely not. For me, despite the beautiful location and some hardworking staff, the hotel itself would honestly get one star. There were simply too many issues, and the attitude of some staff, cleanliness, rubbish, smells and overall lack of standards completely ruined what could have been a fantastic holiday."

"Very good massage by lily it was amazing experience I highly recommend"