Pelagos Suites Hotel and Spa

"The hotel itself is lovely, bright, modern, and spotlessly clean throughout. My wife and I particularly enjoyed the adults only pool. Our Junior Suite was also exactly as advertised; having the fridge and daily water refills was a nice touch, though the experience was slightly marred by the extremely uncomfortable seating on the balcony. The standout feature of this hotel is the staff. Every team member we encountered was extremely pleasant, helpful, and a total credit to the establishment. Unfortunately, the stay was significantly let down by the buffet. The food was incredibly boring and repetitive, by day three, we were tired of seeing the same options for lunch and dinner. Most dishes weren't labeled, making it a guessing game as to what was being served, and the food was consistently cold by the time we sat down. The quality was so poor that we actually ended up eating out for three nights of our stay just to get a decent, hot meal. The pre pouring of drinks and leaving them on the bar for waiting staff to pick up seemed odd in a not particularly busy hotel. It left the soft drinks to go flat by the time you got one. All in all, while the hotel and staff are wonderful, the food options are a massive disappointment and really impacted our overall experience."

"Stunning resort with amazing staff, but food lets it down We recently stayed at Pelagos Suites Hotel & Spa and had a really mixed experience. First, the positives. The resort itself is absolutely beautiful — modern, well-maintained and striking in every detail. The grounds are immaculate and the whole place feels premium the moment you arrive. There are several pools: the main pool with the main bar and a lively atmosphere, a lovely adults-only pool area with an excellent bar, and another quieter pool on the west side of the property. In May, the pools were quite cold, but fine for a quick dip. Sunbeds were never an issue at this time of year. There’s also a charming small Greek Orthodox church on site, plus a mini supermarket and clothes shop which were nice touches. The rooms are wonderful — we had a deluxe room with a sunbed on the balcony and it was modern, spacious and spotless. Housekeeping cleaned the room daily and the whole resort is very accessible, with ramps everywhere for prams and wheelchairs. The staff across the resort deserve special mention. Every single person we encountered was friendly, helpful and couldn’t do enough for you. However, for a 5-star hotel, this is where the experience starts to fall short. The biggest issue: the main restaurant While the food quality itself is decent, the selection is extremely limited and repetitive. By day four we were already bored of the lunch and dinner options as they barely changed. There were also no signs explaining what dishes were, which sometimes meant you didn’t know what you were eating. The hotel has two speciality restaurants — Mediterranean and Italian — and both were excellent. We preferred the Mediterranean restaurant and were pleasantly surprised given some older reviews said it wasn’t great. Clearly something has changed because we found it superb. We also ended up eating out a couple of nights at Taverna Meltemia, just a 2-minute walk away, and honestly the food, atmosphere and service there were fantastic. A lovely family-run taverna that we highly recommend. All-inclusive frustrations The drinks menu is extensive, but not everything is included — some drinks are chargeable, which feels disappointing for an all-inclusive resort. The cabanas are another issue. They cost €15–€50 depending on which one you choose. Early in our stay they were empty, but once the hotel got busier and sunbeds filled up, guests effectively had to pay if they wanted a poolside spot. This didn’t feel right for a 5-star all-inclusive experience. Location & evenings The hotel is quite remote. It’s around a 35–40 minute walk into Kos town. Evening entertainment was just OK and felt more geared towards children. The animation team worked hard and put in lots of effort, but evenings were a bit of a struggle for us. Overall We did enjoy our stay and the resort itself is beautiful, but the repetitive food in the main restaurant and the extra charges mean this simply doesn’t feel like a true 5-star all-inclusive experience. Would we return? Unfortunately, no — not unless there are significant improvements to the main restaurant offering. Summary: Beautiful resort + amazing staff ⭐⭐⭐⭐ Food & all-inclusive value ⭐⭐ Overall experience ⭐⭐⭐"

"Attended with my girlfiend for a 10 night all inclusive couples holiday, and the photos do not do the hotel justice! Truly amazing experience. The staff go above and beyond, making every day so enjoyable. This made leaving so difficult, but we will be returning! Could not recommend enough."