"just got back from a week at this hotel. whilst there is a few nice points, like the staff who are really trying their hardest and genuinely lovely, the experience wasn't the best and we are extremely disappointed at spending so much money on a 5* hotel which is more like a 2, 3 at best. When we arrived we were given the wrong room, it was also miles away from the main eating and pool areas, not great when you have mobility problems and booked a room closer to the main areas as you struggle to walk. we had to wait 2 days and we're kindly upgraded to a maisonette, which was great, however 2 days living out of the suitcase and having to repack everything before the holiday could start. once in, we found the beds on the ground floor were like sleeping on a rock, no bounce or softness, but there's no Aircon upstairs so you will be freezing downstairs and boiling upstairs. the hand rail was frankly dangerous and wobbly, mould in all the bathrooms with hardly any light, dark, dingy and smelly. the shower head was coming out of the wall, the tiles were proud of where it was fit meaning the shower head never stays in and as such, pulled itself away from the wall. stains all over the floors and back of the toilets, and dead bugs splattered on the walls not been cleaned. the "double bed" upstairs was 2 singles, which every day worked their way apart from each other... one would imagine having a simple clip on each end would prevent things from coming apart and things falling in-between, especially in a 5* hotel? after 3 days, we heard the next door guest coughing and vomiting all night, and the 4th day and beyond, new arrivals on the other side kept us awake literally all night, instead of lifting chairs, dragging it across the floor, banging, crashing and unpacking until 6am. I was absolutely furious at this point especially because none of us had slept. Absolutely no sound insulation, you can hear everything!! so we had very little sleep for the last 3 days. My husband then became sick and had to spend the last 3 days in bed and I had to take the children out on my own. Family holiday ruined. the day before we left, I then ended up sick with one of the worst headaches I've ever had in my life, stomach ache, and couldn't lift my head. I felt better yesterday, our last day and we spent it on the beach. Unfortunately, we got onto the plane and my little boy projectile vomited on the plane and clearly he's picked something up from this hotel too. he's very sick to the point I'm now taking him to accident and emergency, and hasn't stopped being sick all today. I've never been so glad to be home. we spent so much money on this holiday which will probably be last one with our eldest teenager and this has left a bitter taste, quite literally. On the food, we literally survived on crêpe and pizza the whole week because the buffet food was awful. it was more like a works canteen, or cattle market, with everyone queueing for ages to get round, and we noticed that the German families always had priority tables and better service, always pushing in the queue and reserved sunbeds and never went back...nobody said anything. Breakfast was horrific, I have mobility problems and struggle to stand, god help you if you just want a bowl of cereal, there's literally never any bowls!! had to wait at least 20 minutes every day for a bowl and when they did arrive they were filthy or kids were fondling them spreading more germs about. You can't even get yourself a coffee or tea, you have to wait for someone to come to your table, so it's anyone's guess how long you will be waiting for someone to come, but again, this isn't the staff fault, they were genuinely lovely and really trying their best in awful circumstances. I know I wouldn't be happy working there and they must be very tired and overworked, however there's a couple of ladies in the main restaurant who made a huge difference to us because they were beyond kind, both dark hair in a ponytail and work towards the back part of the restaurant, absolutely lovely girls who should be paid handsomely. as is the girl at the pool bar who I felt very sorry for watching how overworked she was and how demanding and rude people were to her, but she was still so kind. I hope the staff are getting enough breaks.
One of the most crucial complaints I have, which is important to me, especially in a 5* hotel... they don't even use FRESH MILK!! they only have UHT. As a milk and tea drinker all my life, you instantly know the difference because UHT is actually disgusting. I've never known a hotel that's supposed to be the best in it's class only use UHT milk. it was so bad we had to go to kardamena and buy some REAL milk and I ended up having to take it with me to the restaurant just so I could have a normal cup of tea that didn't taste like preservatives and UHT is actually very very bad for your health. This might not matter to everyone, but to me this was a big no no and not one area actually had fresh milk... not even for the cereal? it also tastes disgusting. Definitely not a 5*. The chair covers outside are also filthy and if you're lucky to find one that isn't covered in bird poop , you will have to accept some kind of food smears instead.
there's no fly catchers about either so you will have a few guests landing on your food. The sunbeds on the beach are the same, get lots of towels because those things are harbouring god knows what, they are filthy, covered in stains and bird excrement. onto excrement, there's a very strong sewage smell all around the hotel to the point it's unbearable. they ask you not to flush anything down the toilet, so if you use the toilet, then you are expected to dispose of the paper in the bin until the cleaners come.... that's third world country not a 5* hotel. I also noticed plenty of pipework leading into the ocean... are mitsis hotel pumping this sewage from their guests into the sea and that's why people are coming home very sick or is it from the hygiene standards? there's no antibacterial gel to be even seen and honestly I wouldn't come back here if you paid us."
