Mitsis Selection Blue Domes

"This was our second stay in two years, and overall the resort remains a fantastic place to visit. The weather, food and pools were as good as we remembered, although the service was a little bit of a let-down on this occasion. Service at the bars was never particularly quick, and the Asian restaurant was especially slow one evening. However, this was balanced out by some excellent service elsewhere. Brunch, Destination Greek and the steak restaurant were all very good, as was the service in and around the pool areas. Most importantly, the food was absolutely amazing. For an all-inclusive resort to offer food of this quality and variety is a huge plus. For me, this is a solid 4-star resort that is verging on 5-star. The main thing holding it back is that the service and cleanliness around the pools could go up a notch. That said, I do think some of the reviews are a little harsh. We are tourists visiting their country and should always treat the staff with respect. No resort or team can perform perfectly week in, week out, particularly when working in hot and extremely busy conditions. Architecturally, this place really hits the spot. It’s wide and open. Nothing feels ontop of you and it has a traditional modern feel and certainly not dated. The pools are beautiful, and the views from the upper reception area and buffet restaurant are superb. The accommodation is neat and tidy, with individual entrances, and the well-kept gardens throughout the resort make the whole place feel like a mini paradise. One tip: make sure you reserve Brunch! It was probably the highlight of our meals during the week and definitely not one to miss. Overall, another very enjoyable stay. With just a small improvement in service and poolside cleanliness, this resort could easily move from a very good 4-star experience to a genuine 5-star one."

"the hotel is so comfortable, restaurant amazing, so tasty food and the staff are so freindly and welcoming, I highly recommend it and I am sure u will like it!!! Best place is the main restaurant so tasty foods!!! The hostess Elisabeth make the difference here !! always helpful and professional!!!"

"Quick Summary — Pros & Cons Pros * Stunning setting, sea views and nine cascading pools. * Excellent children’s splash area and good children’s facilities. * Resort feels spacious with small village areas. * Food is served very quickly once ordered at the à la carte restaurants. * Beautiful central area with great evening views and atmosphere. * Useful shops nearby with baby food, nappies, drinks, toys and swimming essentials. * Plenty of entertainment, with evening shows and music at the night bar. Cons * Service and attention to detail fall well below 5-star expectations. * Poor arrival experience and very limited information from reception. * Weak communication, including no clear explanation of the à la carte booking system. * Steep, step-heavy layout makes the resort difficult for prams, wheelchairs and elderly guests. * Rooms feel dated and have maintenance issues, limited power outlets and poor housekeeping. * Restaurant and pool service is inconsistent, with guests often needing to chase staff. * Sun loungers are often reserved early and left unattended for long periods, making it difficult to find a place later in the day. * Slow table clearing can attract birds and cats around dining areas. * Beach bar is small, tired and lacks atmosphere. * Evening entertainment can be noisy for rooms located nearby. * Evening dress rules feel inconsistent with the overall atmosphere around the restaurants. Table of Contents 1. The Resort & Pools 2. Arrival & Reception 3. Accessibility — Seniors & Families with Prams 4. Food & Restaurant Service 5. Our Room & Housekeeping 6. Service & Communication 7. Shops & Practical Essentials 8. Beach & Beach Bar 9. Entertainment & Noise 10. Evening Atmosphere & Dress Code We recently stayed at Mitsis Blue Domes as a family with a baby and a senior family member. We had a nice holiday because the setting is beautiful, but the hotel itself didn’t deliver what we’d expect from a five-star resort. For us, it felt much closer to a 3–4-star experience in terms of service, housekeeping and attention to detail. 1. The Resort & Pools The resort itself is stunning. The cascading layout of the nine pools leading down towards the sea is absolutely beautiful, and because everything is spread out, it never feels overcrowded. Our favourite area was around the central lounge bar, snack corner and à la carte restaurant, especially in the evenings when the views were spectacular. The children’s splash area is also fantastic and clearly one of the highlights of the resort. The views are genuinely one of the biggest reasons to stay here. The combination of the hillside setting, pools and sea creates a beautiful holiday environment that is difficult to fault. One downside around the pools is the availability of sun loungers. Many guests reserve loungers very early in the morning, often placing towels on several loungers and then leaving the area for breakfast, lunch or other activities. This means that if you arrive later, you may struggle to find a free lounger, even though many of the reserved ones are not actually being used. We saw loungers being left unattended for extended periods while people were elsewhere. If you want to secure a particular spot, you may feel that you have to get up early to reserve one. This is worth knowing if you prefer a more relaxed holiday and don’t want to compete for poolside space. 2. Arrival & Reception Unfortunately, the problems started from the moment we arrived. There was no real welcome, and with a baby, a senior and lots of luggage, we ended up looking for someone to help us. Once we found someone, the luggage service was fine, but the arrival certainly didn’t feel like five-star hospitality. Reception also gave us very little information. The lobby is so echoey that it was difficult to hear, but more importantly, nobody explained how the resort worked. We weren’t told about booking the à la carte restaurants and only found out because another guest warned us. We later spoke to several guests who had missed out on restaurants they had already paid for simply because nobody had explained the booking system. 3. Accessibility — Seniors & Families with Prams Accessibility is one of the biggest issues we noticed. The resort is built on a steep hillside with lots of steps. If you’re travelling with a pram, wheelchair or elderly relatives, be prepared for long detours and plenty of uphill walking. The views are incredible, but accessibility definitely doesn’t seem to have been a priority in the design. Moving around the resort with a pram can be tiring, and for anyone with limited mobility, the layout could be a serious consideration when deciding whether this hotel is suitable. 4. Food & Restaurant Service Food was acceptable but fairly bland. The bigger issue was the inconsistency of the service. Some staff were lovely, while others barely interacted with guests. Sometimes we were offered drinks immediately, while at other meals nobody came at all. Because tables weren’t cleared quickly enough, birds and cats regularly ended up around people while they were eating. This was particularly noticeable when trying to have a relaxed meal. One thing the hotel did really well, however, was the speed of food service once an order had been taken. We were genuinely impressed by how efficient the kitchens were. Once the order was placed, there was very little waiting, and this was definitely one of the stronger positives of our stay. 5. Our Room & Housekeeping Our room was another disappointment. It felt dated, with poor paintwork, maintenance issues and very few practical touches. The bathroom tap didn’t work properly, and there were hardly any power outlets. Housekeeping was particularly disappointing. Towels we left on the floor to be changed were simply hung back up, meaning we unknowingly reused dirty towels. Fresh towels only arrived after we called reception. For a hotel positioned as five-star, these are basic details that should be handled without guests having to ask. 6. Service & Communication Throughout the resort, the biggest issue was communication. Staff rarely volunteered information or explained anything. Every question seemed to require chasing someone down, and even then we often didn’t get a clear answer. The pool service reflected the same problem. One member of staff appeared responsible for a huge area, so unless you actively called someone over, you could wait a long time without being served. It felt less like the staff didn’t care and more like the hotel simply wasn’t adequately staffed. The service to the sun loungers also abruptly stopped, and according to the hotel, this was because the person working there was on holiday. Of course staff should have holidays, but the hotel should have adequate cover so that service quality does not suffer as a result. There were certainly individual members of staff who were friendly and helpful, but the experience was too inconsistent for what we would expect from a five-star resort. 7. Shops & Practical Essentials One useful thing to know is that there are several small shops at the top of the resort. There is a souvenir and snack shop, a jewellery shop and a swimwear/bikini shop. Beyond the resort, there are also shops at the neighbouring hotels, followed by two small markets near the beach. The shops are actually quite useful if you have forgotten something or are travelling with a baby. You can find baby food, nappies, drinks, olive oil, toys, inflatable swimming items and goggles. The selection is obviously limited compared with a supermarket, but you can cover many basic holiday needs without having to travel far. 8. Beach & Beach Bar The beach itself was nice enough, but the beach bar was disappointing. It is quite small and, in our opinion, not particularly charming or quaint. It felt more functional than atmospheric and also looked tired and shabby. There was an unpleasant smell during our visit, which made the area less appealing. 9. Entertainment & Noise Entertainment is mainly located at the top of the hotel, with music continuing at the night bar. This is worth considering when choosing your room. Some rooms can hear a significant amount of noise from the evening entertainment, particularly if they are located closer to these areas. If you are travelling with young children, have a baby, or simply prefer an early and quiet evening, it would be worth requesting a room away from the entertainment areas. The entertainment itself can be a positive for guests who enjoy having activities and music in the evenings, but the location of your room can make a significant difference to how much you experience the noise. 10. Evening Atmosphere & Dress Code One thing that also puzzled us was the evening dress code. The hotel is strict about guests dressing smartly, yet at the same time people were walking through restaurants in very revealing swimwear. Children were also playing in the fountains beside the à la carte restaurants while people were trying to enjoy dinner. It felt inconsistent and took away from the atmosphere the hotel was trying to create."