"My daughter and I (52,21) have just returned from a week's all inclusive stay at this 5 star hotel. This is a small boutique hotel. Aesthetically it is lovely. We arrived 30 mins before check in (3pm) and were told that we could not check in until that time. She gave us our bands and informed us that usually there would be a charge to giving us the bands before check in!
We had room 1008, junior suite with plunge pool and garden view. Photos attached. There is no garden view. We were expecting a room with a nice view, not onto a side street overlooked by houses and people walking by looking in. Dustbin lorry's early in the morning. Because the room is on the end we had a larger terrace, however there's a maintenance shed and a drain there and I woke up one morning to find a man sat in the corner with the drain open. He sat there for over on a hour on his phone, so I didn't feel comfortable sitting on my terrace. This happened twice.
The room is a lovely size but lacks storage and has no hairdryer. The large shower head sprays everywhere. There was an awful smell of drains when we ran the sink tap. This did go after a few days.
As we were AI, as with other 5 star hotels I've stayed in I thought the mini bar would be stocked and we would be provided water daily, this was not the case.
The water in the toilet was brown for a few days.
There were large stains on the headboard. The quality of the towels were not 5 star. This is a fairly new hotel so you expect better quality.
The gym is too small to use. There is no floor space.
The food we experienced was not on a par with other 5 stars I've stayed in. A lot of the time it was cold and we struggled to find anything we liked. The salads were lovely as was fresh fruit and desserts.
The drinks included with AI are limited. No premium brands. No bottled water available. We were told that the water in the bar was filtered but we preferred to buy from shop around the corner.
They have 3 à la carte restaurants. You must book on the app when you arrive. We tried all 3. Again they limit what you can have on menu. Greek was disappointing. Asian was good and Mediterranean was good.
When I booked this hotel I was unaware that it had another hotel next door that was part of cabana Blu. Cabana blu is on the left with its own pool but there is also a pool on the right and a bar and this is cabana lifestyle. They also have cabana white (5 min walk) and silver birch (across the road) these three all share the facilities of cabana blu as cabana white has no pool or restaurant.
The ladies in the bar are all great. Especially Maria. They have music nights Monday, Wednesday, Friday, Saturday.
There isn't really a problem with beds. There are signs saying not to put towels out as they will be removed. Most people go for breakfast, get there bed and by 10 they are all gone.
The beach is 2 mins across the road and there are sunbeds provided and a beach bar where you can get drinks included. Someone comes round and takes your order.
The town is full of bars & tourist shops. Bus stop for Kos town is 10 mins walk next to a large supermarket.
Takes 45 mins to Kos. We got taxi back cost €40.
Not an awful lot to do in Kardemena.
We enjoyed our stay, however, for what we paid which was over £3,000 it was not value for money when you take into account the room, food, drink etc and not a 5 star hotel in my opinion.
It really depends what you want from your holiday. This review is in by no means saying not stay here, it's just our personal experience of it."