Augustus et Otto

"The worst hotel I’ve ever stayed in. Dirty, smelly, dated…I could go on. It was how I imagine a prison cell was in the 1960s. We left after 2 minutes and booked somewhere else. Avoid"

"The hotel was super. The staff were lovely and could not have been more helpful. The room was large and superbly clean and we slept really well. It was in a peaceful location yet close to the river.and shops.The food was tasty. We could not have had a better experience on our first visit to Prague. ."

"I’m very disappointed with my experience at this hotel. I stayed here from June 2 to June 4 and left a €50 cash deposit, as requested at check-in. Even though I left the room in perfect condition, the deposit was never refunded. I provided my PayPal email as they requested, and followed up several times — but they stopped answering my messages. You can see in the screenshots how they simply ignored my follow-ups. This kind of behavior is unacceptable, especially from a hotel that welcomes international tourists. We trust that our money will be treated honestly. I never had this kind of issue in any other hotel in Europe. Please be very careful with the deposit policy if you decide to stay here — or better, avoid it altogether. 🇨🇿 Checo: Jsem velmi zklamaná ze své zkušenosti v tomto hotelu. Bydlela jsem zde od 2. do 4. června a při příjezdu jsem složila hotovostní zálohu 50 eur, jak bylo požadováno. Přestože jsem pokoj zanechala v perfektním stavu, záloha mi nikdy nebyla vrácena. Poskytla jsem svůj e-mail pro PayPal, jak požadovali, a několikrát jsem se připomínala — ale přestali mi odpovídat. Na screenshotech je vidět, jak zcela ignorovali mé zprávy. Takové chování je nepřijatelné, obzvlášť od hotelu, který hostí mezinárodní turisty. Důvěřujeme, že s našimi penězi bude zacházeno poctivě. Nikdy se mi nic podobného v žádném jiném hotelu v Evropě nestalo. Buďte velmi opatrní, pokud se rozhodnete zde ubytovat — nebo ještě lépe, tomuto místu se úplně vyhněte."